Bogdan Ovcharenko

Yardley

Overview

years of professional experience

Home Trust Window

11.2024 - Current

Developed strong relationships with clients through excellent customer service and regular followups.
Explained features and advantages of window and door products or services to promote sales.
Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Enhanced product knowledge through continuous training and professional development opportunities.
Selected correct products based on customer needs, product specifications and applicable regulations.
Negotiated prices, terms of sales and service agreements.
Informed customers of promotions to increase sales productivity and volume.

Signature Home Service

01.2020 - Current

Monitored cash flow for maintaining financial health and supporting business investments.
Identified new business opportunities with in-depth market research and competitor analysis.
Formulated comprehensive business strategies by analyzing market trends and customer needs.
Established strong customer relationships through excellent communication and attentive service.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Consulted with customers to assess needs and propose optimal solutions.
Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.

Benevolent LLC

03.2018 - 12.2018

Developed strong relationships with clients through excellent customer service and regular followups.
Explained features and advantages of Verizon Fios products or services to promote sales.
Explained features and advantages of telecom products or services to promote sales.
Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Enhanced product knowledge through continuous training and professional development opportunities.

Genesis Diagnostics

02.2017 - 12.2017

Contributed to the achievement of laboratory accreditation by adhering to established standards for data quality and specimen handling processes.
Minimized errors in patient information entry through diligent verification of demographic details against provided requisition forms or electronic orders.
Collaborated with laboratory staff to troubleshoot issues related to specimen collection, transport, and storage for optimal testing outcomes.
Provided excellent customer service by promptly addressing inquiries from healthcare providers regarding specimen requirements or test results.

Community College of Philadelphia

Philadelphia, PA

Westfield High School

Westfield, MA

06-2016

Ukrainian

Full Professional