Bonita Bishop
York
Summary
Dedicated phlebotomist with expertise in venipuncture and patient care, honed at Wellspan Health. Proven track record of enhancing specimen accuracy and reducing errors through quality control measures. Skilled in specimen handling and fostering patient trust, ensuring a compassionate experience during blood draws. Committed to maintaining HIPAA compliance and delivering exceptional service.
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
31
31
years of professional experience
Work History
Phlebotomist
Wellspan Health- York Hospital
04.2022 - Current
- Collected blood samples efficiently, ensuring patient comfort and adherence to safety protocols.
- Maintained accurate patient records using electronic health record systems to enhance data integrity.
- Collaborated with healthcare team members to streamline sample processing and improve turnaround times.
- Trained new staff on phlebotomy techniques and best practices for optimal performance and safety compliance.
- Implemented quality control measures that improved blood collection accuracy and reduced errors in specimen labeling.
- Conducted routine equipment maintenance, ensuring all phlebotomy tools met health regulations and operational standards.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
Phlebotomist
Holy Spirit Hospital
04.2020 - 03.2025
- Assisted in developing training materials for continuous education of staff on emerging phlebotomy techniques and technologies.
- Monitored supply inventory levels, coordinating timely replenishment to support uninterrupted workflow in laboratory services.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Medical Assistant/Phlebotomist
Pinnacle Health
05.1994 - 06.2004
- Assisted physicians with patient examinations and documented medical histories.
- Administered immunizations and performed routine laboratory tests to ensure patient care.
- Coordinated patient scheduling, optimizing appointment flow for efficiency.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Trained and mentored junior staff on best practices in patient care and office operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
High School Diploma -
John Harris High School
Harrisburg, PADiploma -
Thompson Institute
06-1994
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
Rose Award
August 2023 Rose Award
The Rose Award is given when you go above and beyond your duty of work with patients, and then reconized for it.
Timeline
Phlebotomist
Wellspan Health- York Hospital
04.2022 - Current
Phlebotomist
Holy Spirit Hospital
04.2020 - 03.2025
Medical Assistant/Phlebotomist
Pinnacle Health
05.1994 - 06.2004
High School Diploma -
John Harris High School
Diploma -
Thompson Institute