Brad J Thornton
King of Prussia
Summary
Seasoned IT Program Manager with a strong record of accomplishment of leading cross-functional teams and driving business growth through technology-driven initiatives. Seeking a challenging role in a forward-thinking organization where I can leverage my leadership, project management, and relationship-building expertise to contribute to strategic goals and foster innovation.
IT professional with proven track record in managing large-scale technology projects. Extensive experience in project planning, execution, and delivery, with emphasis on achieving operational excellence. Known for fostering team collaboration, adaptability, and consistently driving results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sr IT Program Manager/Project Manager
Ryder Corporate
Miami, FL
02.2023 - Current
- Responsible for driving and accomplishing Company Yearly Strategic objectives by leading and overseeing the Discovery, Mobilization, Execution and Delivery of Programs and Projects for the company to achieve a higher level of success within the industry.
- Led Discovery Phase for FY24’s Top Initiative: Directed a 120-day discovery phase across multiple workstreams (Consumer, Back Office, and Platform), identifying critical features and capabilities for the program’s future state. Managed resource and financial planning sessions to align with scope and presented multi-million, multi-year Program Financial Request to Executive Leadership for approval.
- Executive-Level Reporting & Communication: Delivered comprehensive monthly program/project status reports to senior leadership, demonstrating strong communication, presentation, and stakeholder management skills.
- End-to-End Program/Project Leadership: Oversaw multiple medium to large-scale programs from discovery through execution and delivery, including project planning, estimation, resource forecasting, and stakeholder engagement.
- Optimized Project Workflows: Created and managed detailed project plans, weekly agendas, and focus areas to ensure efficient team collaboration and on-time delivery of program milestones.
- Strategic Roadmap & Execution: Developed and facilitated the execution of detailed roadmaps and work breakdown structures to ensure alignment with business goals and timely delivery of projects.
- Budget Management & Alignment: Managed program/portfolio budgets, ensuring that spending aligned with approved financial plans, maintaining financial control throughout program lifecycle.
- Ryder is the leader in fleet management solutions, as well as supply chain management and logistics for businesses of all sizes and asset needs.
IT Program Manager/BRM
ADT Home Securities Corporate
Boca Raton, FL
01.2010 - 01.2023
- Responsible for overseeing multiple strategic IT programs, ensuring alignment with business objectives, and driving successful project delivery across diverse functional areas, including Innovation, Marketing/eCommerce, Accounting/Finance, Partner API Integrations, Dealer & Supply Chain, and Human Resources.
- Program Leadership & Strategy Alignment: Collaborated with IT and Business Leadership to define key initiatives, align IT efforts with business strategy, and forecast resource requirements for the annual IT Program roadmap. Managed annual IT program budgets of up to $10M, ensuring on-time and within-budget project delivery.
- Cross-Functional Team Oversight: Led and guided cross-functional project teams across multiple portfolio areas, ensuring high-quality work, effective communication, and timely delivery of key projects that met business partner needs.
- Financial & Budget Management: Managed the financial lifecycle of IT programs, including forecasting, budgeting, and tracking expenses. Conducted variance analysis and implemented corrective actions to ensure financial objectives were met, aligned with project and business goals.
- Stakeholder Communication & Expectation Management: Bridged the gap between business stakeholders and development teams, facilitating clear communication and managing expectations through regular planning sessions and status updates.
- Program Health & Performance Reporting: Reported on the status and performance of programs and projects during monthly Executive Leadership Team (ELT) reviews, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- ADT Home Security is the leading provider of Residential, Commercial, Health and Government Security System Solutions.
IT Manager – PMO Marketing
ADT Home Securities Corporate
Boca Raton, FL
01.2010 - 01.2023
- Responsible for driving IT solutions that support innovative marketing strategies, ensuring alignment between business goals and technology roadmaps, and managing the successful delivery of key digital marketing initiatives.
- Primary IT Liaison for Digital Marketing: Acted as the main IT point of contact for the Digital Marketing Business Unit, collaborating with the VP and lead strategists to define the roadmap and strategy for the .com platform and user experiences.
- Roadmap Alignment & Integration: Ensured that functional marketing roadmaps were aligned with IT application and platform technology roadmaps. Worked closely with Program Managers and Directors to integrate marketing initiatives into the broader enterprise IT portfolio, ensuring smooth alignment with IT architecture and operations.
- Strategic Business Partnership: Collaborated with business leaders to translate marketing strategy into IT solutions, supporting business operations with a clear IT roadmap and delivery plan. Focused on driving business outcomes such as enhanced lead generation, reduced attrition, and improved customer experience.
- Solution Innovation & Delivery: Collaborated with business teams to define and prioritize technology solutions, developing business cases and coordinating the delivery of innovative solutions across IT development and operations teams.
- ADT Home Security is the leading provider of Residential, Commercial, Health and Government Security System Solutions.
Sr. Business Analyst IT
GSI Commerce
King of Prussia, PA
10.2007 - 01.2010
- Elicited requirements using interviews, document analysis, workshops, site visits, business process descriptions, use case scenarios, product analysis, tasks and workflow analysis.
- Responsible for representing requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.
- Responsible for defining requirement gathering processes and requirement documentation approaches per project.
- Responsible for translating business requirements into software requirement specifications.
- Responsible for representing requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.
- Responsible for supporting the creation of system test plans.
- Responsible for collaborating with technical resources to ensure the system design adequately reflected business requirements.
- GSI Commerce is a leading provider of e-commerce solutions that enable retailers, branded manufacturers, entertainment companies and professional sports organizations to operate e-commerce businesses. GSI provides solutions for partners through integrated e-commerce platforms, which is comprised of four components: technology, customer care, fulfillment, and marketing services.
Sr. Business Analyst IT
GMAC Mortgage
Horsham, PA
08.2004 - 10.2007
- Responsibilities include gathering, creating, and analyzing project requirement documentation, and supporting system integrations by creating Business Requirement Specification Documents (BRS) for all customizations/changes to the core Lendscape System Software.
- Responsible for keeping communication channels open between business and development teams, turn business ideas into executable business requirements and assure quality control and timely delivery.
- Incorporated Use Case methodologies to capture the functional requirements of software systems, brainstorming workflows and bridging gaps between design and development and determining what the system should do and how it should be structured to perform in response to client/user requests.
- Incorporated agile delivery of software using practices of Scrum methodologies for software functionality development and deployment.
- Support System testing by creating, evaluating, and executing test scripts for core system validation and system customizations, tracked all issues using Mercury Interactive Problem Tracking System.
- GMAC Mortgage is an indirect wholly owned subsidiary of General Motors Acceptance Corporation (GMAC), one of the largest financial services companies in the world.
Business Analyst
GHR Systems
Wayne, PA
04.2003 - 08.2004
- Developed and maintained supporting product documentation relative to each product: Product Specifications Document, Product Overview Document and Sales Support Materials.
- GHR Systems is a provider of Mortgage Loan Automation Technology for facilitating mortgage loan transactions for National Lenders.
Server Administrator
Proscape Technologies
Ft. Washington, PA
01.2001 - 04.2003
- Responsible for the technical management of SQL 2000, SQL 7.0, Oracle 8.06, and Oracle 8i Server testing environments.
- Provider of Marketing and Sales efficiency Software.
Education
Bachelor of Science - Information Systems
Bloomsburg University
Bloomsburg, PA01-2001
Skills
- Program and Project Management
- Strategic Planning & Execution
- Relationship Management & Stakeholder Communication
- Staffing and Planning
- Financial Planning & Budget Management
- CRM Certified (Scrum Master)
- Digital Transformation & E-Commerce Development
- Process Optimization & Risk Management
- Performance Management & Continuous Improvement
- SDLC Development Projects
- Solution Design & Delivery
- Integration Solution & Delivery
- Purchasing & Procurement
- JIRA/AzureDevOps ADO
- Adobe Experience Manager (AEM)
- E-Commerce Development
- Digital Marketing
- MMB
- Salesforce
- CPQ
- Software development lifecycle
- Business analysis
- Scrum framework
- Stakeholder management
- Cross-functional team leadership
- Innovation management
- Teamwork
- Excellent communication
- Team collaboration
- Organizational skills
Certification
CSM (Scrum Master Certified)
Timeline
Sr IT Program Manager/Project Manager
Ryder Corporate
02.2023 - Current
IT Program Manager/BRM
ADT Home Securities Corporate
01.2010 - 01.2023
IT Manager – PMO Marketing
ADT Home Securities Corporate
01.2010 - 01.2023
Sr. Business Analyst IT
GSI Commerce
10.2007 - 01.2010
Sr. Business Analyst IT
GMAC Mortgage
08.2004 - 10.2007
Business Analyst
GHR Systems
04.2003 - 08.2004
Server Administrator
Proscape Technologies
01.2001 - 04.2003
Bachelor of Science - Information Systems
Bloomsburg University