Brad Levicoff
Abington
Summary
Dynamic retail professional with over 25 years of experience in operations, sales, and customer service, complemented by a proven track record in leadership roles. Expertise includes hiring, coaching, training, and developing talent into high-performing teams while fostering a culture of excellence. Hands-on experience involves working alongside employees in-store and leading skilled technicians in Home Theater and PC installation and repair services across residential in-home and commercial settings. Committed to delivering results with precision and efficiency, embodying the principle of "Cura et celeritas"—balancing accuracy with speed—while nurturing employee engagement to enhance customer satisfaction.
Overview
26
26
years of professional experience
Work History
Geek Squad Home Services Experience Manager
Best Buy
12.2013 - 10.2025
- Responsible for day to day management of in-home field services team (Home Theater Install & Repair, Appliances Installation & Repair, PC / Networking Installation & Repair, Fitness Installation, Smart Home Device installation) for up to 50 direct reports and 200 indirect reports
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducts appraisals and supports employee training, coaching and development through 1on1 and ride-along process
- Communicates and executes Best Buy and Geek Squad strategies within employee’s area of responsibility
- Controls costs and delivers productivity goals (Client Experience measured by NPS / 5-Star, Revenue, Efficiency measured by Utilization) by monitoring and analyzing business trends and data
- Validation of appropriate profiles in in-home scheduling system (FMS / BRINGG) including skillsets, shifts and efficiency
- Monitoring and forecasting of install, repair and delivery trends and ensuring adequate staffing to match forecasts
- Developing/maintaining strategic partnerships across up to 20 stores to drive results including Store Leaders, Analysts and Senior Leadership
Store Assistant Manager (Sales, Services, Operations, Multichannel), Supervisor (Sales, Operations, In-Store Geek Squad)
Best Buy
05.2001 - 12.2013
- Responsible for up to 30 direct reports (including up to 10 department leaders) and up to 120 indirect reports, focusing on store profitability through creating and maintaining positive employee and customer experiences
- Accountable for implementing defined business group strategies, analyzing key performance indicators, and creating and maintaining gap management plans for the sales supervisor team in order to achieve P&L operating profit expectations
- Fulfill manager-on-duty responsibilities to support business results and customer needs, including validating merchandising readiness, solving complex customer issues, and ensuring adequate floor coverage at all times
- Responsible for completing leadership and employee reviews and quarterly conversations to support development
- Accountable to the labor management cycle, including the creation of effective weekly schedules for business group
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Game Advisor
GameStop
06.2000 - 05.2001
- Provided retail assistance, finalizing, and processing customer purchases for games across major system types.
- Organized games according to corporate plans for regular displays and special promotions.
- Peer manage employees to increase performance and raise attach rates
- Responsible for store appearance, merchandising, and truck unloading & stocking.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
Site Manager, Webmaster
ZTNet, LLC
05.1999 - 06.2000
- Conceptualized, planned and executed original designs for wide range of website properties.
- Coded websites using HTML, CSS and JavaScript languages.
- Configured and purchased domains for websites.
- Managed and trained a team of 7 – 10 employees to maintain site and publish relevant articles daily
- Created partnerships with advertising agencies to generate steady revenue stream
- Analyzed web traffic data and customer site viewing patterns to target ads accordingly
- Commissioned graphic artists and composers to create content for viewers
Education
Computer Science, Music Composition
Community College of Philadelphia
Philadelphia, PA05.2000
High School Diploma - Computer Science
George Washington High School
Philadelphia, PA05.1998
Skills
- Skilled in geographic data visualization with MapPoint and Maproom
- Proficient in Microsoft Office Suite
- Employee scheduling and payroll management
- Experience with Unicru, Kinexa, Oracle, SharePoint, and Power BI
- Physical inventory management using Hart and Retek
- Skilled in web and software development using HTML, CSS & C
- Home theater installation expertise
- Computer repair expertise: PC and Mac
- Proficient in delivering presentations across multiple channels
- Analytical proficiency
- Budgeting and cost control
- P&L management
Accomplishments
- Collaborated with team of 20 in the development of Project Sundae pilot (a joint effort between Best Buy, Accenture and McDonald's) and launched it for the entire company which resulted in a contract for thousands of McDonald's locations.
- Collaborated with a team of 10 in the development of the Signet Jewler's help desk pilot, launching it for the company and resulting in a signed contract between Best Buy and Signet nationwide.
- #1 in market leading Geek Squad performance for client experience and growth for 6 straight quarters.
- Won "Computer Sales Summit" for "Best Performing Store", resulting in a week-long trip to San Diego, CA for the top performers in each market.
Timeline
Geek Squad Home Services Experience Manager
Best Buy
12.2013 - 10.2025
Store Assistant Manager (Sales, Services, Operations, Multichannel), Supervisor (Sales, Operations, In-Store Geek Squad)
Best Buy
05.2001 - 12.2013
Game Advisor
GameStop
06.2000 - 05.2001
Site Manager, Webmaster
ZTNet, LLC
05.1999 - 06.2000
High School Diploma - Computer Science
George Washington High School
Computer Science, Music Composition
Community College of Philadelphia
AWARDS/ACCOMPLISHMENTS
Best Buy / Geek Squad, Launched McDonald’s Roof Network Install Pilot with Accenture, Launched Kay Jewelers/Zales/Banter Help Desk Pilot with Signet, Top Performing Team (Market) in Client Experience & Revenue 2022-2025, Presented & re-drew lines for service maps (Philadelphia & suburban area), Recognition for outstanding execution of the “Delivery Service Driver” pilot in 2020, Top Performing Store Operations Team twelve times, “Store MVP” three times, won Best Buy “Sales Summit: Best in Territory” contest & awarded week in San Diego, CA