Bradley Costello
Waterford
Summary
Results-driven professional with extensive experience in customer relations and conflict resolution. Skilled in training staff and implementing process improvements, leading to increased customer satisfaction and operational efficiency. Highly motivated and driven to get the best results.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Delta Sonic Car Wash Systems
Erie, PA
10.2018 - Current
- Supervised daily operations, ensuring high-quality service delivery and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Exceeded sales targets through effective customer engagement and product knowledge.
- Implemented process improvements, reducing service time and enhancing workflow efficiency.
- Trained new associates on sales techniques and customer service best practices.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Assisted with carwash maintenance including digging pits, cleaning mitters and greasing equipment.
- Preformed maintenance on any given day when the carwash would break or malfunction causing us to slow and lose business.
Education
High School Diploma -
Fort Leboeuf High School
Waterford, PASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving skills
- Excellent people skills
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Team building
- Operations management
- Sales strategies
- Policy enforcement
Accomplishments
- Supervised team of 50+ staff members.
- Achieved Eagle Scout
- Achieved Top Seller on multiple weeks in a company with over 3,500 Employees
Timeline
Assistant Manager
Delta Sonic Car Wash Systems
10.2018 - Current
High School Diploma -
Fort Leboeuf High School