Bradley Silvi
Hanover
Summary
Dynamic owner/operator with a strong background in managing diverse teams and fostering positive customer experiences. Skilled in negotiation, financial management, and operations oversight, driving significant improvements in productivity and service delivery.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Director of Operations
Economic Innovations LLC.
Hanover
07.2024 - Current
- Managed daily operations and workflow for efficient service delivery.
- Coordinated inventory management to ensure product availability and freshness.
- Maintained cleanliness and organization of the workspace for safety compliance.
- Assisted customers with inquiries and provided product recommendations.
- Trained new staff on operational procedures and customer service standards.
- Implemented cost-saving measures through effective resource management strategies.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Devised and implemented marketing strategies to attract new clients.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Collaborated with dispatch and supervisors to map out routes and schedules.
- Optimized operational processes using technology solutions such as cloud computing or automation systems.
- Resolved conflicts between employees in a professional manner.
- Conducted market research to identify new business opportunities.
- Ensured compliance with safety regulations throughout the facility.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Worked well with dispatchers to communicate route and schedule changes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Obtained signatures needed to complete and process paperwork.
Owner
Silvi Rental Properties LLC.
Hanover
09.2014 - Current
- Managed rental property operations and tenant relations for diverse clientele.
- Coordinated property maintenance and repairs with contractors and service providers.
- Developed marketing strategies to attract prospective tenants and enhance occupancy rates.
- Oversaw lease agreements, ensuring compliance with local regulations and policies.
- Maintained financial records, tracking income and expenses for multiple properties.
- Implemented tenant screening processes to ensure reliable and responsible renters.
- Organized property showings and conducted walkthroughs for potential tenants.
- Resolved tenant disputes, fostering positive relationships within the rental community.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Collaborated with other owners on joint ventures and shared resources.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Conducted performance reviews for employees on a regular basis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Maintenance Mechanic
Sheppard Powersteering
Hanover
03.1997 - 07.1998
- Performed routine maintenance on hydraulic and electrical components.
- Repaired and replaced faulty parts to ensure equipment functionality.
- Collaborated with team members to troubleshoot complex system problems.
- Maintained accurate records of repairs and maintenance activities.
- Operated hand tools and machinery safely in a workshop environment.
- Trained new technicians on maintenance procedures and safety protocols.
- Implemented preventive maintenance schedules to minimize equipment downtime.
- Repaired and replaced worn and defective parts.
- Operated forklifts, cranes and other heavy equipment as necessary in the completion of duties.
- Responded quickly to emergency maintenance requests in order to minimize downtime.
- Operated hand and power tools to complete repairs.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Installed, repaired and maintained equipment.
- Troubleshot and repaired malfunctioning components such as pumps, valves, bearings and shafts.
- Cleaned work areas after completing tasks to ensure safety compliance.
- Performed preventive maintenance on hydraulic, pneumatic and mechanical systems.
- Replaced worn or damaged parts to maintain efficient operation of machines.
- Tested machine malfunctions and performed repairs.
- Maintained compliance with internal and regulatory safety standards.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Collaborated with team members to assess equipment performance needs.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Diagnosed and repaired mechanical issues according to industry standards.
- Repaired and replaced defective parts in production machinery.
- Maintained accurate records of maintenance activities performed.
- Designed, fabricated and installed upgrades to improve existing equipment.
- Read technical manuals to help diagnose problems with equipment.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Maintained a variety of electrical equipment including motors, transformers and switches.
- Assessed system operations to identify potential areas requiring maintenance services.
- Ran regular tests on machines and fixed early problems.
- Monitored inventory levels for spare parts used for maintenance activities.
- Installed new plant machinery as required.
- Inspected, repaired and maintained lighting and electrical systems, air conditioning equipment, and plumbing system components.
- Read blueprints and specifications to determine best methods to approach maintenance projects.
- Trained personnel in operating procedures related to safe machine use.
- Orchestrated tooling changeovers, setups, and repairs to minimize downtime and improve productivity.
- Assisted with the installation of new production lines.
- Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
- Repaired or replaced defective parts, using hand tools and power tools.
Education
Associate of Applied Science - Architecture
Harrisburg Area Community College
Harrisburg, PA12-2026
Skills
- Project management
- Customer service
- Team building
- Financial management
- Marketing strategy
- Property management
- Technical troubleshooting
- Business operations management
- Recruiting and hiring
- Negotiation
- Inventory control
- Client relationship management
- Operations oversight
- Marketing expertise
- Strategic planning
- Operations management
- Sales negotiation
- Cashflow management
- Finance management
- Financial reporting
- Financial analysis
- Business planning
- Financial planning
- Revenue collection
- Trip planning
- Strong work ethic
- Invoice verification
- Schedule management
- Pricing strategy development
- Documentation and reporting
- Risk management
- Profit optimization
- Route planning expertise
- Customer-oriented
- Self-motivation and discipline
- Adaptability and resilience
- Problem-solving capacity
- Time management
- Flexible schedule availability
Languages
Spanish
Limited
Certification
I'm a licensed home improvement contractor in the state of Pennsylvania
References
References available upon request.
Timeline
Director of Operations
Economic Innovations LLC.
07.2024 - Current
Owner
Silvi Rental Properties LLC.
09.2014 - Current
Maintenance Mechanic
Sheppard Powersteering
03.1997 - 07.1998
Associate of Applied Science - Architecture
Harrisburg Area Community College