Braelyn Figles
Lancaster
Summary
Dynamic Lead Front Desk Agent with over six years of experience in hospitality. Expertise in supervising front desk operations, training staff, and managing reservations. Proven ability to resolve guest issues effectively, driving loyalty and positive feedback.
Overview
14
14
years of professional experience
Work History
Lead Front Desk Agent
Fairfield Inn And Suites Marriott
2270 Lincoln Highway East
01.2020 - Current
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored junior staff on customer service protocols and hotel policies.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Managed reservation systems, optimizing bookings while minimizing overbooking occurrences.
- Conducted regular audits of front desk operations to ensure compliance with company standards.
- Provided exceptional customer service, resulting in positive feedback from guests and increased repeat visits.
- Organized, and kept documents and important information easily accessible
Warehouse Operator
LSC Communications
Lancaster, PA
01.2012 - 11.2019
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Performed inventory checks and maintained accurate stock levels to ensure timely order fulfillment.
- Collaborated with team members to optimize workflow and improve overall operational efficiency.
- Trained new employees on standard operating procedures and equipment usage for seamless integration.
- Monitored equipment performance, identifying issues and coordinating repairs to minimize downtime.
- Used forklifts and pallet jacks to relocate products.
- Assisted in receiving, stocking and distribution of merchandise.
Education
High School Diploma -
Hempfield Highschool
Lancaster, PAParalegal
Harrisburg Area Community College
Harrisburg, PA2027
Skills
- Data entry expertise
- Effective workload management
- Timely appointment planning
- Maintaining guest confidentiality
- Guest check-in management
- Reception management
- Advanced skills in Excel, Word, and Microsoft
Timeline
Lead Front Desk Agent
Fairfield Inn And Suites Marriott
01.2020 - Current
Warehouse Operator
LSC Communications
01.2012 - 11.2019
High School Diploma -
Hempfield Highschool
Paralegal
Harrisburg Area Community College