Braheem Graves
Philadelphia,PA
Summary
Dedicated professional with strong crisis intervention and communication skills. Proven ability to maintain accurate records and prioritize tasks effectively in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Central Referral Unit Registrar
City Of Philadelphia Department of Human Services
Philadelphia, PA
02.2023 - Current
- Process referrals received from internal and external sources and ensure timely assignment for investigation or service delivery.
- Review, verify, and enter case information into agency databases and case management systems.
- Maintain accurate and confidential client records in compliance with federal, state, and departmental regulations.
- Coordinate communication among social workers, supervisors, service providers, law enforcement agencies, and community partners.
- Monitor case assignments and referral status to ensure timely processing and follow-up.
- Prepare reports, correspondence, and documentation related to referrals and case activity.
Youth Detention Counselor Supervisor
City of Philadelphia Juvenile Justice Services Center
Philadelphia, PA
12.2021 - 02.2023
- Supervised and monitored detained youth in a secure juvenile detention facility, ensuring safety, security, and compliance with facility rules and regulations.
- Conducted daily observations and documented youth behavior, incidents, and progress in case records.
- Facilitated conflict resolution and crisis intervention to de-escalate volatile situations.
- Implemented behavior management strategies and positive youth development practices.
- Conducted security checks, room inspections, and accountability counts.
- Prepared incident reports and maintained accurate documentation in accordance with departmental policies.
Juvenile Intake Counselor
City of Philadelphia Juvenile Justice Services Center
Philadelphia, PA
01.2016 - 12.2021
- Conducted intake interviews and assessments for youth entering the juvenile justice system.
- Gathered, verified, and documented demographic, social, educational, family, and legal information.
- Evaluated risk factors, behavioral concerns, and immediate service needs.
- Coordinated admissions, releases, and transfers of detained youth.
- Maintained confidential records and ensured compliance with applicable laws and regulations.
- Communicated with families, law enforcement agencies, courts, attorneys, and community providers.
- Assisted in determining appropriate placement, services, and supervision levels.
- • Provided crisis intervention and support during the intake process.
- • Entered and maintained case information within agency databases and record management systems.
Youth Detention Counselor
City Of Philadelphia Juvenile Justice Services Center
Philadelphia, PA
05.2009 - 01.2016
- Facilitated individual and group counseling sessions to guide youth towards positive behavioral changes.
- Developed and implemented treatment plans tailored to each juvenile's needs and circumstances.
- Collaborated with multidisciplinary teams to assess and address the needs of at-risk youth effectively.
- Mentored junior counselors, providing guidance on best practices in youth engagement and intervention strategies.
- Conducted crisis intervention sessions, ensuring safety and stability during high-stress situations.
- Developed personalized treatment plans addressing emotional and behavioral issues.
Education
Associate of Arts - Liberal Arts
Community College of Philadelphia
Philadelphia, PASkills
- Records management
- Reliability
- Team building
- Task prioritization
Timeline
Central Referral Unit Registrar
City Of Philadelphia Department of Human Services
02.2023 - Current
Youth Detention Counselor Supervisor
City of Philadelphia Juvenile Justice Services Center
12.2021 - 02.2023
Juvenile Intake Counselor
City of Philadelphia Juvenile Justice Services Center
01.2016 - 12.2021
Youth Detention Counselor
City Of Philadelphia Juvenile Justice Services Center
05.2009 - 01.2016
Associate of Arts - Liberal Arts
Community College of Philadelphia