Brandi Clark
Secane
Summary
Compassionate Intake Specialist with proven expertise in client needs assessments and problem-solving. Streamlined intake processes to enhance efficiency and deliver exceptional client satisfaction.
Overview
16
16
years of professional experience
Work History
Tead Lead - Intake Specialist
Opensity Solutions
04.2014 - Current
- Conducted comprehensive intake assessments to gather client information and needs.
- Facilitated communication between clients and service providers to ensure clarity and alignment.
- Developed and maintained detailed case records using electronic health record systems.
- Streamlined intake processes to enhance efficiency and reduce processing time for new clients.
Customer Service Associate
Novitex Solutions
09.2010 - 04.2014
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Managed order processing and returns, streamlining workflows to enhance service delivery speed.
- Trained new associates on customer service protocols and system usage to improve team performance.
- Developed and implemented process improvements that reduced response times for customer queries.
Education
Completion of Program - Medical Assistant
Everest Institute
Jonesboro, GA05.2009
High School Diploma -
Roxborough High School
Philadelphia, PASkills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Assertiveness
- Client intake
- Inventory management
- Customer service
- Active listening
- Problem-solving
- Data confidentiality
- Collaboration and teamwork
- Workflow management
- Attention to detail
- Client needs assessments
- Follow-up skills
- Records management
- Records maintenance
- Research and analysis
- Multi-line phone systems
- Confidentiality
- Scheduling appointments
- Coping techniques
- Document management
Timeline
Tead Lead - Intake Specialist
Opensity Solutions
04.2014 - Current
Customer Service Associate
Novitex Solutions
09.2010 - 04.2014
High School Diploma -
Roxborough High School
Completion of Program - Medical Assistant
Everest Institute