Brandi Diesso
Pittsburgh
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Sr. Client Banking Services Professional
Charles Schwab
Lone Tree
01.2023 - Current
- Assist as a high functioning SME. I take on escalated calls as a point of contact.
- I lead team huddles and assist with peer management/peer coaching.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server
Lucky's Saloon
Nashville
11.2021 - 08.2022
- Assisted in training new servers on menu items and service standards.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Front Desk Agent
Vail Resorts
Hunter
11.2020 - 08.2021
- Develop personal skills and work with multiple guests/owners.
- Received the Epic Service Award for customer service, and handled my directives with confidence.
- Chosen to be a part of the GX and analytics team to report to the General Managers and other chosen team leads.
Senior Capstone 498
Façade Technologies Inc.
Tucson
08.2019 - 12.2020
- Company Overview: start-up company
- Creating an application that uses a custom Python API generator for controlling existing user interfaces for Façade Technologies Inc.
- One out of six chose to do an agile joint senior capstone with the engineering students.
Microsoft TEALS program
Tucson
08.2019 - 05.2020
- Teach 20-30 students Python and Block coding twice a week for one hour.
- Ensure that all students have a learning outcome and assessment.
Intern
District 02 Congressional Office
Tucson
02.2019 - 05.2019
- Responsible for incoming phone calls, polling public opinions, and appointments.
- Daily interactions with congressional staff and substantive work assisting with community outreach, federal agency casework and communications.
Education
Bachelor of Science - Information Science And Technology
University of Arizona
Tucson, AZ 08.2016 - 05/2020
Skills
- Python
- R-studio
- C Sharp
- Unity Engine
- GitHub
- GIS mapping
- Adobe Audition
- Adobe Premier
- Microsoft Office
- Client relationship management
- High-level problem solving
- Complex issue resolution
- Peer coaching
- Leadership skills
Timeline
Sr. Client Banking Services Professional
Charles Schwab
01.2023 - Current
Server
Lucky's Saloon
11.2021 - 08.2022
Front Desk Agent
Vail Resorts
11.2020 - 08.2021
Senior Capstone 498
Façade Technologies Inc.
08.2019 - 12.2020
Microsoft TEALS program
08.2019 - 05.2020
Intern
District 02 Congressional Office
02.2019 - 05.2019
Bachelor of Science - Information Science And Technology
University of Arizona
08.2016 - 05/2020