Brandi Grello
Bangor
Summary
Dynamic professional with a strong background in emergency response and facility management, honed at Northampton County Emergency Management an both Correctional Institutions. Proven ability to maintain safety and cleanliness, while demonstrating initiative and teamwork. Skilled in CPR and deescalation situations, both verbally and physical techniques and adept at managing high-pressure situations, ensuring effective communication and support for both staff and clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Gym Attendant
Planet Fitness
08.2025 - Current
- Maintained cleanliness and organization of gym equipment and facilities.
- Assisted members with inquiries regarding gym policies and procedures.
- Monitored facility usage to ensure a safe workout environment for patrons.
- Helped set up and break down equipment for fitness classes and events.
911 Emergency Dispatcher
Northampton County Emergency Management
08.2024 - 07.2025
- Managed high-volume emergency calls, prioritizing situations based on urgency and complexity.
- Operated multiple communication systems to relay critical information to first responders efficiently.
- Assessed caller needs quickly, providing effective guidance while maintaining composure under pressure.
- Maintained accurate records of all communications and dispatches for operational review and accountability.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Correctional Officer
Monroe County Correctional Facility
10.2022 - 03.2024
- Monitored inmate behavior to ensure compliance with facility rules and regulations.
- Conducted regular safety inspections to maintain secure environments for staff and inmates.
- Assisted in processing inmate intake, including documentation and property management.
- Responded to emergencies swiftly, implementing de-escalation techniques when necessary.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Machine Operator
Crayola
12.2021 - 06.2022
- Operated machinery to produce high-quality products while adhering to safety protocols.
- Monitored equipment performance and performed routine maintenance to ensure operational efficiency.
- Assisted in training new operators on machine handling and safety procedures.
- Collaborated with team members to optimize production workflows and minimize downtime.
- Conducted quality inspections on finished products, ensuring compliance with specifications.
Counter Person
Pizza Como
01.2016 - 06.2022
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed cash and credit transactions accurately, maintaining a balanced register daily.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
Correctional Officer
Northampton County Prison
06.2020 - 12.2021
- Provided support in recreational activities, promoting positive inmate engagement and behavior.
- Documented incidents accurately in reports for review by supervisory staff.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Education
High School Diploma -
Liberty High School
Bethlehem, PA06-2015
Skills
- Cleaning proficiency
- Team player attitude
- Fitness knowledge
- Safety awareness
- Point Of Sales (POS)
- Athlete / ability to lift 70 pounds
- Able to adapt to my surroundings
- Initiative and Self-motivation
Certification
Cardiopulmonary Resuscitation (CPR)
Automated External Defibrillator (AED)
Timeline
Gym Attendant
Planet Fitness
08.2025 - Current
911 Emergency Dispatcher
Northampton County Emergency Management
08.2024 - 07.2025
Correctional Officer
Monroe County Correctional Facility
10.2022 - 03.2024
Machine Operator
Crayola
12.2021 - 06.2022
Correctional Officer
Northampton County Prison
06.2020 - 12.2021
Counter Person
Pizza Como
01.2016 - 06.2022
High School Diploma -
Liberty High School