Brandi Horting
Newport
Summary
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
Work History
Deli Clerk
Weis Markets
08.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Making customer ordered pizzas.
- Frying hot case foods.
Deposit Portfolio Manager
Pennian Bank
05.2022 - 05.2024
- Gather information and open accounts for the Relationship Bankers.
- Maintain the portfolios of business customers within the bank.
- Was the contact person for the business customers of the bank when questions were asked.
- Set up their online banking to be customized to their needs.
- Conducted research for the Relationship Bankers for the businesses in the area.
Customer Service Representative
Pennian Bank
03.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Full Time Teller
Pennian Bank
08.2014 - 03.2019
- Assisted customers with daily financial transactions to enhance banking experience.
- Completed end-of-day reports to support accurate financial tracking.
- Improved branch efficiency by collaborating with team members.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
Full Time Teller
Pennian Bank
01.2012 - 08.2014
- Assisted customers with daily financial transactions to enhance banking experience.
- Improved customer satisfaction by efficiently resolving inquiries.
- Conducted cash handling procedures to ensure accuracy and accountability.
- Supported branch operations by assisting with administrative tasks.
- Educated customers on banking products to drive engagement.
- Assisted customers in understanding banking products, leading to increased uptake of services.
Teller
Pennian Bank
07.2007 - 01.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma -
Newport Jr./Sr. High School
Newport, PA06-2007
Skills
- Customer service
- Honesty and integrity
- Strong work ethic
- Product knowledge
- Product presentation
- Verbal and written communication
- Effective customer communication
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Deli Clerk
Weis Markets
08.2024 - Current
Deposit Portfolio Manager
Pennian Bank
05.2022 - 05.2024
Customer Service Representative
Pennian Bank
03.2019 - 05.2022
Full Time Teller
Pennian Bank
08.2014 - 03.2019
Full Time Teller
Pennian Bank
01.2012 - 08.2014
Teller
Pennian Bank
07.2007 - 01.2012
High School Diploma -
Newport Jr./Sr. High School
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