Brandice Moore

• Developed relationships with families of those receiving services to ensure continuity of care.
• Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
• Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.

• Developed relationships with families of those receiving services to ensure continuity of care.
• Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
• Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.

• Prepared detailed reports summarizing title research findings.
• Researched public records, including deeds, mortgages and liens for accuracy.
• Maintained organized files on each transaction processed.

• Educated patients on various resources, services and programs to maximize care.
• Maintained thorough and accurate records outlining program operations and participant progress.
• Recommended improved life choices to enhance client outcomes.
• Conferred with Supervisor to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
• Answered questions and responded to inquiries to deliver high level of service to patients.
• Expanded program outreach by delivering talks to Member groups
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

• Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
• Referred clients to other programs and community agencies to enhance treatment processes.
• Partnered with teachers to outline therapy goals and monitor progress against objectives, including active participation in CSE meetings.

• Created and maintained spreadsheets and developed administrative and logistical reports.
• Processed financial documents including contracts, expense reports and invoices.
• Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
• Assisted with administrative tasks, including filing, answering phones and providing .
• Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
• Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
• Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
• Performed complex administrative management of sensitive and confidential issues.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
• Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
• Collected, calculated and reported on expenditure and statistical data to inform senior management.
• Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

• Helped individuals address disabilities and put together career plans.
• Documented and filed patient health reports and charts.
• Prepared patients for self-management and decision-making responsibilities.
• Monitored and assisted both occupational and physical therapists during treatments.
• Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
• Improved operations by working with team members and customers to find workable solutions.
• Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Performed title searches, ordered reports and obtained clearance documents.
• Collected, organized and logged paperwork from field to coordinate efficient closings.
• Examined and verified information in loan application and closing documents.
• Worked with third-party vendors to address and clear loan closing requirements.
• Organized, filed and maintained customer, department and regulatory loan records.
• Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
• Communicated with owners regarding home and loan status.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Improved operations by working with team members and customers to find workable solutions.
• Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
• Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.

• Performed title searches, ordered reports and obtained clearance documents.
• Collected, organized and logged paperwork from field to coordinate efficient closings.
• Examined and verified information in loan application and closing documents.
• Worked with third-party vendors to address and clear loan closing requirements.
• Submitted completed loan applications, including recommendations for underwriting approval or denial.

Na

• Developed cost-savings and new solutions to existing problems through persistent research and innovation.
• Performed site evaluations, customer surveys and team audits as part of quality assurance program.
• Developed statistical models for risk assessment to other departments for investment plan evaluation.
• Exceeded customer service satisfaction ratings by 100% by providing prompt answers to specific questions.
• Ensured all banking records and client information remained confidential.
• Performed administrative tasks such as copying, scanning and mail sorting on daily basis.
• Input statement information, reconciled accounts and resolved discrepancies.
• Opened new customer accounts, including checking, savings and lines of credit.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.