Brandon Burns

• Supervise daily housekeeping operations, overseeing team performance and productivity.
• Assign room sections and public area responsibilities based on staffing levels and operational demands.
• Train new team members on cleaning procedures, safety standards, and guest service expectations.
• Conduct quality assurance inspections to ensure adherence to brand and company cleanliness standards.
• Resolve guest concerns promptly and professionally to maintain high satisfaction scores.
• Coordinate closely with front desk, maintenance, and management to prioritize urgent room turnovers.
• Lead by example through hands-on assistance during high-volume shifts or staffing shortages.

• Coordinate workflow between housekeeping staff and front desk to ensure timely room readiness.
• Prioritize cleaning assignments based on guest arrivals, VIP status, and occupancy demands.
• Manage communication regarding room status updates.
• Track progress of room turnovers and ensure deadlines are met.
• Support operational efficiency by identifying workflow improvements.

• Perform detailed inspections of guest rooms, suites, and public areas to ensure compliance with hotel standards.
• Identify deficiencies and provide corrective feedback to housekeeping staff.
• Verify completion of deep cleans and special projects.
• Ensure rooms meet readiness standards prior to guest check-in.
• Document inspection findings and report maintenance issues promptly.

• Clean and sanitize guest rooms, bathrooms, and common areas according to established procedures.
• Replenish linens, towels, and amenities to maintain guest comfort.
• Follow safety and sanitation protocols to ensure a clean and hazard-free environment.
• Maintain productivity standards while delivering high-quality service.
• Assist guests courteously when approached with requests or questions.

• Park and retrieve guest vehicles promptly and safely while maintaining professionalism.
• Provide exceptional first-impression customer service upon guest arrival.
• Assist with luggage handling and directional assistance.
• Maintain vehicle log accuracy and secure handling of guest property.
• Uphold company standards for courtesy, safety, and efficiency.