Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Funk

Adamstown

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Seventeen years of company dedication, knowledge, and pride for quality work has earned the respect of customers and colleges alike. Personal drive to be the best at what I do, regardless of the role, and a desire to continue to grow and mature with the company.

Overview

17
17
years of professional experience

Work History

Warranty Manager

M.H. Eby Inc.
08.2024 - Current
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
  • Managed large scale remediation project on Home Depot Units.
  • Established strong relationships with Service managers across the company to facilitate repairs for customers in a timely manor.
  • Train Warranty Coordinator position to be able to handle and trouble shoot issues at a high level.
  • Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
  • Coordinated cross-functional efforts between engineering, production, and customer support teams to address recurring product issues effectively.

Warranty Coordinator

M.H. Eby Inc.
12.2022 - 08.2024
  • Enhanced customer satisfaction by efficiently managing warranty claims and providing timely solutions.
  • Expedited resolution of particularly challenging cases by collaborating closely with engineering teams and senior management when necessary.
  • Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
  • Maintained thorough knowledge of product warranties, enabling prompt assistance to customers and colleagues alike.
  • Reduced warranty claim processing time by streamlining communication between departments and clients.
  • Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.

Parts Sales Associate

M.H. Eby Inc.
11.2021 - 12.2022
  • Assisted customers in finding appropriate parts promptly.
  • Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
  • Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
  • Conducted cash handling, credit card transactions.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Maintained extensive understanding of common problems and methods for repair.
  • Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
  • Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
  • Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.

Night Shift Service Lead Technition

M.H. Eby Inc
03.2015 - 06.2020
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Service Technician

M.H. Eby Inc.
04.2008 - 03.2015
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Education

High School Diploma -

Ephrata High School
Ephrata, PA
06-2007

Skills

  • Warranty analysis
  • Operational efficiency
  • Team management
  • Escalation handling
  • Complaint handling
  • Product expertise
  • Cost control
  • Claim processing
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Warranty Manager

M.H. Eby Inc.
08.2024 - Current

Warranty Coordinator

M.H. Eby Inc.
12.2022 - 08.2024

Parts Sales Associate

M.H. Eby Inc.
11.2021 - 12.2022

Night Shift Service Lead Technition

M.H. Eby Inc
03.2015 - 06.2020

Service Technician

M.H. Eby Inc.
04.2008 - 03.2015

High School Diploma -

Ephrata High School

Similar Profiles

CREATE PROFILE
Brandon Funk