Brandon Gates
Montoursville
Summary
Experienced business contact manager with a track record of success in fostering team collaboration and delivering tangible results. Proficient in customer relationship management, data analysis, and strategic planning. Known for dependability, adaptability, effective communication, and problem-solving skills. Ready to take on impactful roles.
Overview
8
8
years of professional experience
Work History
Business Contact Manager
Blitz Delivery Services & 4G Delivery
07.2024 - Current
- Driver management: ensured drivers are compliant with route duties such as attendance paperwork and hours of service
- Communication: Act as a liaison between drivers and management between station and ISP's
- Create schedules and route planning for the following day
- Safety: Ensure all safety standards are followed
- customer service: oversee daily route assignments to ensure excellent customer service.
- Promoted a positive company image through exceptional customer service and timely resolution of issues.
Youth Development aide
North Central Secure Treatment Unit
09.2022 - 01.2023
- Provided treatment services to adjudicated you
- Ensured safety for residents and staff
- Coordinated group activities that cultivated teamwork, leadership skills, and social responsibility among participants.
Outbound sort
Fed Ex Ground
06.2021 - 09.2022
- Trained newly hired employees on job responsibilities and learning the sort
- Sorted packages to desired truck based on state and zip code
- Loaded and unloaded packages onto belts
Student Orientation Staff
Lycoming College
04.2019 - 05.2022
- Helping to adjust incoming college students to campus
- Facilitating workshops
- Working with diverse populations of students and families
Customer Service & Certified Trainer
Chipotle Mexican Grille
05.2017 - 01.2019
- Trained newly hired employees on job responsibilities and expectations
- Received shipments of food products to be unloaded and stocked into the store
- Prepped and prepared meals according to customer’s desires
- Worked as a grill cook ensuring proper cooking of meats
Education
Bachelors - Criminal Justice, Psychology
Lycoming College
Williamsport, PA05.2022
High School -
Warrior Run High School
Turbotville, PA06.2018
Skills
Time Management
Work Efficiency
Work Planning and Prioritization
Self motivation
Strong Organization
Excellent Customer Service
Employee Motivation
Problem Solving
Activities/Certifications
- Juvenile Justice Academy, 09/01/22
- Lambda Chi Alpha Secretary, Standards Chair, Risk Chair, 01/01/20
- ServeSafe Certified, 07/01/17
- Lycoming College cross country captain, 08/01/20, 05/01/22
- Sida/TSA certified/badged 02/01/25
Timeline
Business Contact Manager
Blitz Delivery Services & 4G Delivery
07.2024 - Current
Youth Development aide
North Central Secure Treatment Unit
09.2022 - 01.2023
Outbound sort
Fed Ex Ground
06.2021 - 09.2022
Student Orientation Staff
Lycoming College
04.2019 - 05.2022
Customer Service & Certified Trainer
Chipotle Mexican Grille
05.2017 - 01.2019
High School -
Warrior Run High School
Bachelors - Criminal Justice, Psychology
Lycoming College
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