Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Generic

Brandon M. Carlson

Lakeville

Summary

Motivated and dependable Business Management graduate with hands-on experience in customer service, event operations, and team leadership within the retail, hospitality, and professional sports industries. Proven ability to communicate effectively, multitask in fast-paced environments, and deliver high-quality service to diverse audiences. Passionate about the business side of sports and committed to continuous growth and professionalism. Known for strong interpersonal skills, adaptability, and a team-first mindset.

Overview

6
6
years of professional experience

Work History

Game Day Operations Assistant (part-time)

SWB RailRiders
03.2025 - Current
  • Provide customer service to patrons, other employees and players as needed; ability to multi-task; strong leadership skills; effective verbal and written communication and presentation skills; ability to interact with people of all different levels and backgrounds; willingness to work nights, weekends and holidays; computer proficiency; ability to work effectively in a team environment; excellent interpersonal skills; high level of professionalism; I perform any duties as assigned by Vice President of Ticket Sales, General Manager, or Chief Operating Officer from assisting office personnel, working baseball camps, working the scoreboard during games, participating in the President’s race; assisted with on-field parades and tours, helping to guide kids through an experience they’ll never forget, which included high-five lines with players and kids and being on the field with kids and players during the National Anthem.

Sales Associate

Dick’s Sporting Goods
10.2024 - 08.2025
  • Provide every aspect of sales, including customer engagement and interaction, welcoming customers, offering product information and assisting in finding items in the Team Sports department and other departments as needed; organize store and departments in order to uphold company standards for merchandise presentation; learn, understand and promote current sales, products and any existing loyalty programs.

Ticket Sales Intern

SWB RailRiders
04.2024 - 09.2024
  • Participated in this program for college credit; necessary requirements to learn and provide the highest level of customer service included strong planning and organizational skills; ability to multi-task; strong leadership skills; effective verbal and written communication and presentation skills; ability to interact with people of all different levels and backgrounds; willingness to work nights, weekends and holidays; computer proficiency; ability to work effectively in a team environment; excellent interpersonal skills; high level of professionalism. In this program, I performed any duties as assigned by Vice President of Ticket Sales, General Manager, or Chief Operating Officer from assisting office personnel, working baseball camps, working the scoreboard during games, participating in the President’s race; assisted with on-field parades and tours, helping to guide kids through an experience they’ll never forget, which included high-five lines with players and kids and being on the field with kids and players during the National Anthem.

Package Handler

Fedex
07.2023 - 02.2024
  • Responsible for warehouse duties including the physical loading, unloading and sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning.

Server

Settlers Inn
06.2022 - 03.2023
  • Served diners food and drinks in a fine-dining restaurant, professionally, and politely; learned food and drink menus which benefited me in having superior menu knowledge to provide diners with favorable advice and opinions; ensured that everything was always kept orderly and clean, including the placement of all table settings.

Food Runner/Busser

Barley Creek Brewing Co.
01.2020 - 03.2022
  • Prepared and served customers’ appetizers and main entrees while politely distributing the proper dish to its corresponding customer; as a busser I cleaned dishes from the tables, wiped tables and vacuumed the table area in order to seat next customers.

Education

Bachelor’s Degree - Business Management

Marywood University
Scranton, PA
05.2025

High School Diploma - undefined

Pocono Mountain East High School
Swiftwater, PA
06.2021

High School - undefined

Rockville High School
Rockville, MD
06.2019

Skills

  • Client relations and sales
  • Event Operations & Coordination
  • Strong Verbal & Written Communication
  • Leadership & Team Collaboration
  • Adaptability in Fast-Paced Environments
  • Time Management & Multitasking
  • POS Systems & Ticketing Software
  • Microsoft Office Suite (Word, Excel, PowerPoint)

Timeline

Game Day Operations Assistant (part-time)

SWB RailRiders
03.2025 - Current

Sales Associate

Dick’s Sporting Goods
10.2024 - 08.2025

Ticket Sales Intern

SWB RailRiders
04.2024 - 09.2024

Package Handler

Fedex
07.2023 - 02.2024

Server

Settlers Inn
06.2022 - 03.2023

Food Runner/Busser

Barley Creek Brewing Co.
01.2020 - 03.2022

High School Diploma - undefined

Pocono Mountain East High School

High School - undefined

Rockville High School

Bachelor’s Degree - Business Management

Marywood University

Hobbies and Interests

Sports Enthusiast: Played competitive baseball for 14 years, including travel teams and school., Youth Engagement: Experience umpiring baseball tournaments and guiding children in sports settings., Sports Business: Passionate about the business and operations side of professional sports., Outdoor Activities: Enjoy hiking, fishing, and staying active., Personal Development: Interested in leadership, public speaking, and networking.

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Brandon M. Carlson