Brandon McMillan
Elverson
Summary
Dynamic sales professional with extensive experience at Boyd Heating & Cooling, excelling in residential and commercial sales. Proven track record in project management and effective communication, ensuring customer satisfaction and timely installations. Skilled in claims processing and warranty administration, adept at building strong relationships and solving complex problems.
Overview
32
32
years of professional experience
2
2
Certifications
Work History
Sales
Boyd Heating & Cooling
Elverson
07.2014 - 02.2026
- I contacted all sales leads, scheduled site visits, discussed equipment options, The layout of the new system with customers and provided a written proposal with an AHRI certification. I would follow up with customers weekly to see if they had any questions or concerns. If we got the job, I would secure a signed proposal, money down (if not financing), confirm a date for installation and order the equipment needed for installation. If a permit was needed, I would process same. Upon completion of the installation, I would go over the install with the customer, handle any concerns the customer may have, collect payment and forward to the office for warranty registration. If any warranty claim arose, I would process same, obtain the parts, schedule the repairs and forward the warranty parts to the manufacture for a credit. During this time, I was in charge of scheduling all installs, going over the job with the install crew and handle any issues that came up during the installation. At the same time on the service side, I quoted all repairs. Once I received authorization for the repairs, I would order the parts and forward to the office to schedule once they were in.
- Used diverse sales techniques and persuasive approach to maximize sales success.
- Developed and implemented sales and marketing strategies to align with annual sales initiatives.
- Provided guidance and support to sales consultants on customer service techniques and sales strategies.
Claims Processor
Allstate Insurance
Malvern
07.1994 - 07.2014
- Processed and developed automobile UM/UIM (Uninsured/Underinsured) motorist claims with customer representation by an attorney.
- Processed insurance claims accurately and efficiently for various policyholders.
- Reviewed documentation to ensure compliance with company policies and regulations.
- Communicated with clients to gather necessary information and resolve inquiries.
Education
SCLA (Senior Claim Law Associate) - Insurance Law
American Educational Institute
Basking Ridge, NJ01-2010
Some College (No Degree) -
Delaware Technical Community College
DESkills
- Residential Sales
- Commercial Sales
- Sales quotation
- Sales efficiency
- HVAC Service
- HVAC Installation
- Project Management
- Warehouse Management
- Job scheduling
- Claims processing
- Warranty administration
- Problem solving
- Time management
- Effective communication
- Relationship management
Certification
Roth Oil Tank Certified Installer certificate
Education and Training
other,other
References
References available upon request.
Accomplishments
Multiple year qualifier for Trane vacation incentive based on Trane equipment sales
Timeline
Sales
Boyd Heating & Cooling
07.2014 - 02.2026
Claims Processor
Allstate Insurance
07.1994 - 07.2014
SCLA (Senior Claim Law Associate) - Insurance Law
American Educational Institute
Some College (No Degree) -
Delaware Technical Community College