Brandon Shoup
Gibsonia
Summary
Dynamic and results-driven professional with a proven track record at Segra, excelling in network installation and troubleshooting. Known for a friendly, positive attitude and exceptional problem-solving skills, I enhance customer satisfaction through effective communication and technical expertise in Cisco and fiber optics. Committed to continuous improvement and adapting to industry trends.
Overview
14
14
years of professional experience
Work History
FSE III
Segra
04.2021 - Current
- Responsible for the day-to-day activities of the network, including but not limited to equipment installation & commissioning, circuit/node turn-up & testing, customer premise equipment, (Ethernet Network Interface Devices, Routers, Data Switches, premise Firewalls, IAD’s, Hosted phones, ONT’s, preventive maintenance, and testing/troubleshooting associated with transport infrastructure, switching infrastructure and IP/Data networks.
- As an FSE I routinely interact with internal and external customers, service technicians, technical support personnel and other telecom professionals.
- Knowledge of Cisco, Ciena, Adtran, Cradlepoint, and various other equipment. AC/DC core fundamentals.
- Understands and uses engineering and planning documents. Regularly uses and understands advanced industry test sets, DS1-100G, OTDR and fiber scopes.
- Knowledgeable and skilled with DC power to support tertiary power applications.
Programmer
A.S.L.
01.2017 - 04.2021
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
Service Engineer
Windstream
01.2011 - 01.2017
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Performed periodic testing of all networks and systems.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Education
BBA - Accounting
A.I.U.
Georgia01-2011
Associate of Science - Information Technology
A.I.U.
Georgia01-2011
Skills
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Time management
Military
Honorable discharge from U.S.M.C.
Timeline
FSE III
Segra
04.2021 - Current
Programmer
A.S.L.
01.2017 - 04.2021
Service Engineer
Windstream
01.2011 - 01.2017
BBA - Accounting
A.I.U.
Associate of Science - Information Technology
A.I.U.
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