Brandy Fremer
Brockway
Summary
Dynamic Patient Service Coordinator with a proven track record at Laurel Eye Clinic, excelling in patient registration and appointment scheduling. Adept at enhancing patient satisfaction through effective communication and conflict resolution. Committed to maintaining HIPAA compliance while managing sensitive information, ensuring a seamless healthcare experience for all patients. High interest in billing and looking to grow skill sets!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Laurel Eye Clinic
05.2022 - Current
- Assisted patients in navigating healthcare services and scheduling appointments efficiently.
- Coordinated communication between medical staff and patients to ensure timely information exchange.
- Managed patient inquiries through various channels, providing accurate responses and support.
- Maintained organized patient records in electronic health systems for streamlined access and updates.
- Supported billing processes by verifying insurance information and ensuring accurate submissions.
- Educated patients about available resources and services to promote informed decision-making.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
Office Assistant
Primary Care and Pediatrics
09.2019 - 04.2022
- Coordinated office operations, ensuring efficient workflow and timely communication among team members.
- Managed scheduling and appointment setting, optimizing time management for executives and staff.
- Processed incoming correspondence, prioritizing urgent matters to enhance overall response times.
- Assisted in the preparation of reports and presentations, maintaining accuracy and attention to detail.
- Implemented filing system improvements, increasing accessibility of documents for staff use.
- Trained new employees on office procedures, fostering a collaborative work environment and knowledge sharing.
- Conducted regular audits of office supplies and equipment, identifying needs for replenishment or upgrades.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Registration Receptionist
Penn Highlands Elk
09.2018 - 07.2019
- Greeted and assisted patients with registration process, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems to optimize workflow.
- Verified patient information for accuracy, reducing data entry errors and enhancing service quality.
- Educated patients on necessary documentation requirements, improving compliance and satisfaction rates.
- Trained new receptionists on procedures and software systems, fostering team competency and cohesion.
- Implemented improvements to registration processes, resulting in reduced wait times for patients.
- Acted as point of contact for patient inquiries, resolving issues promptly and maintaining positive relationships.
- Increased accuracy in medical record documentation through diligent attention to detail and thorough data entry practices.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
- Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
- Reduced wait times by effectively prioritizing tasks and managing daily workload.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
- Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
- Assisted patients with special needs or language barriers, promoting inclusivity and accessibility within the clinic setting.
- Collaborated with healthcare professionals to provide seamless coordination of care for patients.
- Developed rapport with returning patients through consistent delivery of friendly service during each interaction.
- Organized paperwork flow within the department, reducing clutter and increasing efficiency in file management systems.
Education
Associate of Science - Health Care Management
University of Phoenix
Tempe, AZ04-2011
High School Diploma -
Curwensville High School
Curwensville, PA06-2005
Skills
- Patient registration
- Strong organization
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Healthcare systems
- Follow-up care coordination
- Customer service
- HIPAA compliance
- Patient education
- Conflict resolution
- Problem-solving
Certification
- Certified Patient Service Specialist, Laurel Eye Clinic - July 2023 to July 2026
Timeline
Patient Service Coordinator
Laurel Eye Clinic
05.2022 - Current
Office Assistant
Primary Care and Pediatrics
09.2019 - 04.2022
Registration Receptionist
Penn Highlands Elk
09.2018 - 07.2019
Associate of Science - Health Care Management
University of Phoenix
High School Diploma -
Curwensville High School
CPSS
I studied all aspects of the Laurel Eye clinic and my role as a PSC and took the CPSS exam. I passed, showcasing my dedication to my work and excelling in my field. I always put my best foot forward in all my work and am eager to learn new things as well as strengthen skills I already have!
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