BRANDY JACKSON
McConnellstown
Summary
Detail-oriented and highly organized professional with a proven ability to manage kitchen operations and staff in fast-paced food service environments. A strong advocate for effective communication and leadership, consistently maintaining high standards of service while fostering a collaborative team atmosphere. Demonstrated success in optimizing inventory processes and enhancing customer experiences, driven by a passion for continuous learning and improvement. Committed to delivering exceptional results through dedication and a strong work ethic.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Lewistown, PA, USA
- Entering RXs into computer system, billing insurance, counting and labeling medications for Pharmacist approval, Cashier, observing HIPPA laws and regulations, customer service.
Event Coordinator/Chair Person ~ AIDS Project of Centre County
- Handled everything from event concept to completion and all the tiny details in between.
- Scheduled and booked all musicians, acquired corporate sponsorships, handled PR, advertising, ticket sales, venue, etc.
- Created web page and handled social media for the event for 3 consecutive years.
Assistant Manager / Key Holder ~ Minute Mart
- Food Service, close out sales & daily paperwork, prepare bank deposit, read pumps, stock coolers, made coffee, mop floors, clean restrooms, customer service.
Proofer & Editor
- Proofed text, spacing, spelling and grammar for ads, classifieds, obituaries and articles prior to print.
Kitchen Manager & Head Cook
Blue Juniata VFW Post 5754
Mount Union, PA
01.2026 - Current
- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Developed and implemented daily menus based on seasonal ingredients and customer preferences.
- Managed inventory control, reducing food waste through strategic purchasing and usage tracking.
- Trained new employees on kitchen operations, safety protocols, and equipment handling procedures.
- Coordinated with suppliers to maintain optimal stock levels of ingredients and kitchen supplies.
- Streamlined food preparation processes, improving service speed during peak hours.
- Oversaw budget management for kitchen expenses, ensuring cost-effective operation within financial guidelines.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Improved customer satisfaction with timely and accurate food delivery.
Food & Catering Manager, Prep Cook
Bluegills Bar & Grill
Alexandria, PA, USA
10.2022 - 09.2025
- Prep all food for breakfast, lunch and dinner.
- Open daily, set up line, ensure all food is fresh and temping correctly.
- Creating daily prep list for kitchen.
- Prepare all fresh ingredients daily for salad, grill, burger, and saute lines.
- Make all house made dressings, dips, regular menu items.
- Slice fresh meats and cheeses daily.
- Daily use of restaurant equipment, including stand mixers, ovens, grills, flat tops, food processors, emersion blenders, meat slicer, fry cutter, tomato slicer, and commercial dishwasher.
- Weekly food inventory and ordering for the restaurant within budget constraints, with goal of keeping food costs low and waste at minimum.
- Responsible for weekly food delivery and truck, utilizing FIFO method to ensure minimal food waste and optional freshness.
- Working in a collaborative kitchen to come up with weekly specials every Saturday for the following week with our head cook, and ensuring proper ingredients are ordered accordingly for the next week.
- Handling all food prep and set up for large catering events both in house and off site.
- Developed and implemented catering menus aligned with client preferences and dietary restrictions.
- Managed inventory levels to ensure timely availability of food supplies and materials.
- Handled catering scheduling, ordered food and planned events.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Increased repeat business through exceptional customer service and attention to detail in event execution.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Organized food storage areas, ensuring proper labeling and rotation of supplies.
- Daily cleaning and covering dish room, bussing tables as needed.
- ServSafe Certification.
- ServSafe Manager Certification
- RAMP Certified
Baker & Marketing Assistant
The F.A.R.M.
Alexandria, PA, USA
10.2022 - 03.2023
- Baker for a retail bakery & cafe that also had several business accounts across two counties.
- Responsible for all aspects of quality control from start to finish - including prepping my own ingredients, making my own products, packaging, wrapping, pricing and labeling products, and pulling and delivering products to retail stores.
- Pulling old/outdated items, setting up and facing store displays and merchandising.
- While baking during retail hours, also responsible for waiting on walk in customers, taking orders for take out, grill food and bakery items, cash handling, special orders, and catering.
- Created all forms, brochures and online content for the business, took photos for online digital content, created standard recipe guides for use at bakery, monitored temps, cleaned daily, ran commercial dishwasher and all standard commercial ovens, mixers, sheeters, flat top, stove, drove company vehicle for deliveries.
- Prepared a variety of baked goods, ensuring adherence to recipes and quality standards.
- Operated ovens and mixers, maintaining equipment for optimal performance and safety.
Front Desk Chiropractic Assistant
Reyes Active Body Chiropractic
State College, PA, USA
01.2020 - 04.2022
- Answered phones and assisted with daily scheduling for two physicians managing approximately 250-275 patients weekly. Coordinated patient care activities, including intake form collection and care plan setup. Processed payments using POS system, including ACH and cash transactions.
- Help with outreach, marketing and social media posts.
- Implemented comprehensive cleaning and safety protocols during COVID-19 pandemic to ensure continuous patient care in compliance with CDC guidelines.
- Recorded detailed observations and assisted in HRV monitor configuration for optimal patient assessment.
- Help with weekly Spinal Wellness Workshops, ask for patient referrals, ask for Google reviews.
- Held to a high level of continuous ongoing training on a daily and weekly basis - both in the office, through videos and team led instruction and out of the office at continuing education seminars.
- Answer questions for patients about over the counter supplements, pillows, orthotics, cervical orthosis and other product lines.
- Maintain a positive work environment, with high energy level and good communication and work flow at all times.
- Help patients with insurance reimbursements and auto insurance claims.
- Set patients up on NeurOptimal biofeedback system for neuro feedback.
- Set patients up and take them off of traction.
- Process insurance/medicare and accounts receivable payments through our accounting software.
- Keep track of patient re-exams, re-reports, anniversary reports, progress evaluations and all milestones throughout their care plan.
- Assisted patients with scheduling appointments and managing medical records.
- Provided support during chiropractic treatments and therapies, ensuring patient comfort.
Inventory Specialist & PSR
Nature's Medicines Dispensary
State College, PA, USA
06.2019 - 01.2021
- Register new patients using MJ Freeway software.
- Greet customers and act as the face of the dispensary while complying with all continuously changing state regulations.
- Maintain a thorough understanding of all types of cannabis - different strains and products on the market, how different products are properly used, different consumption methods and the proper & legal use of each.
- Knowledge of terpene profiles, effects of the medication and responsible dosing.
- Comfort working with patients of any age - from children to senior citizens, ranging in diagnosis from anxiety to severe PTSD to end stage cancer.
- Responsible for planning daily distribution of products being released, setting up menus for those products and controlling quantities allowed per customer based on availability or shortages.
- Use Dutchie to build and maintain in store and online menus.
- Filling online orders, running product to PSR's from vault to sales floor, responsible for daily reconciliation of medication counts to sales records, as well as matching weekend numbers and then month-end inventory goals with 0% loss.
- I am also part of our Marketing Team that coordinates weekly with our home office in Arizona regarding Social Media, Advertising, Networking, new store openings and special events.
Medical Billing/Office Manager
Centre Urgent Care
Tyrone, PA, USA
11.2019 - 02.2020
- Led patient intake by collecting essential insurance information and managing co-payments. Supervised vital signs monitoring and ensured accurate documentation for patient assessments. Directed the collection and processing of urine samples and drug screens, validating testing protocols. Oversaw patient information documentation in charts, promoting organized medical records. Coordinated billing and processed schedules for future appointments, optimizing administrative workflow. Facilitated prescription faxing to pharmacies, streamlining medication distribution. Handled all correspondence regarding medical records and insurance billing, ensuring seamless communication. Managed insurance payment processing and inquiries on rejections, driving financial efficiency. Maintained inventory in both office and patient areas, ensuring operational readiness. Administered IM and SQ injections, enhancing patient treatment protocols. Supported doctors during procedures, demonstrating leadership in clinical settings.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
Aquatic Specialist & Small Animal Sales / Key Holder
Finatics
State College, PA, USA
11.2017 - 08.2019
- Clean and maintain health of all fish in the store (over 70 tanks).
- Assess and properly medicate for disease as well as prevention.
- Fertilize and maintain all live plants.
- Run register, close out daily sales, help with purchasing and inventory.
- Cash handling and deposits.
- Feed, water and set up husbandry for all animals in store.
- Help with breeding our own animals.
- Daily cleaning and maintenance for the store open to the public and the back areas where we work.
- Trimming nails for bunnies, guinea pigs, cats, small dogs, and wing trims for birds.
- Vet all potential owners to make sure they can afford the long term care, health and commitment to keeping these animals happy.
- Set up and maintain tanks in people's personal homes and businesses.
- Manage all aspects of advertising and social media.
Collections Specialist & CSR
CNAC Inc.
State College, PA, USA
03.2018 - 10.2018
- Managed a portfolio of 150-200 accounts.
- Collections on delinquent accounts, calling people to set up payment arrangements for past due payments and trying to work out payment plans to avoid complete default on the loan.
- Handled daily cash and credit card transactions w/ heavy call volume.
Client Services Specialist / Key Holder
Animal Medical Hospital
State College, PA, USA
02.2018 - 09.2018
- Checked animals in, verified client info, weighed animals, entered stool/urine samples into AviMark for labs, prepared paperwork and previous records for tech/vet and placed clients in rooms.
- Placed follow up calls for post surgical patients, took all pharmacy requests, monitored 3 different email accounts for customer inquiries, online appointments, etc.
- Scheduled appointments, follow ups and reminder calls for annual visits, vaccines, dental cleanings, etc.
- Sold VIP Wellness Plans for animals.
Administrative Assistant to Sales & Marketing
Robin Hood Brewing Co.
State College, PA, USA
09.2016 - 10.2017
- Setup and complete design projects using Adobe Illustrator and Photoshop, create and maintain database for prospective client.
- Facilitated communication between attendees and fundraising coordinators during booster nights. Supported B2B sales efforts and trades attendance for all RHBC events, expos, and trade shows. Provided detailed information on craft beer selections, including pouring techniques.
- Also served as the monthly meeting representative from RHBC for Central PA Beer & Wine Trail.
- Managed correspondence, ensuring timely communication across departments.
- Coordinated scheduling and logistics for internal meetings and events.
Front End Cashier - Promoted to Bakery
Martin's/GIANT Bakery Story #2016
Bellemeade, PA, USA
03.2016 - 11.2016
- Front end cashier, ringing/bagging groceries, asking for donations to various community projects.
- Maintaining cash, check, credit card and WIC payments.
- Promoted to the bakery department after 6 weeks then to the overnight baker for the store; baking muffins, bread, cookies, pies, turnovers, frying donuts overnight (approximately 800 donuts/night).
- Filled, iced, decorated for presentation and fresh case by 6am, cleaning, maintaining DOH standards, waiting on customers, taking special orders, putting frozen/dry truck order away while rotating stock, and customer service at all times.
Customer Service Specialist
AccuWeather, Inc.
State College, PA, USA
05.2011 - 05.2015
- Handling all inbound calls to call center, providing tech support for wireless applications and website including international clients, support for meteorologists, outbound calls for storm warnings and special weather statements, filter and suggest leads for sales team, handle all email inquiries and phone calls from the general public as well as supporting our clients - including our digital media clients, over 800 radio clients and more than 600 newspaper clients.
Office Manager & Key Holder
Centre Publications, Inc
Centre Hall, PA, USA
08.2007 - 03.2013
- Directed phone communications for accounts receivable and payable to streamline processes. Oversaw daily bank deposits to ensure financial accuracy and accountability. Administered entry of new advertising invoices and performed meticulous proofreading of all publications. Coordinated preparation and mailing of proofs to clients, enhancing client satisfaction. Facilitated the processing of credit card payments and ACH transactions with precision. Led customer service initiatives to resolve issues and improve client relationships. Prepared monthly financial statements and developed advanced spreadsheets for tracking design hours. Organized photo scheduling with clients while maintaining comprehensive records. Managed all general office operations and arranged travel logistics for photographers and sales representatives. Scheduled appointments for sales representatives and optimized customer database management. Executed effective collections calls and streamlined billing and invoicing operations. Crafted publication layouts, including maps and directories for memberships and guest services. Maintained confidentiality of financial data for clients and the organization. Consistently met a weekly sales target of $5000 through strategic ad sales and design jobs via cold calling and online directory creation using 3D Issue software. Initiated B2B sales strategies and successfully negotiated trade agreements.
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and calendar for executive team, optimizing time management.
Sales Representative & Key Holder
King's Jewelry
State College, PA, USA
08.2006 - 04.2008
- Waiting on customers, answering phones, maintaining and securing all merchandise, opening/closing the store, completing daily paperwork, meeting personal as well as store sales goals for commission based position, inventory.
Medical Secretary (Oncology/ER/PCU/Medical)
Mount Nittany Medical Center
State College, PA, USA
08.2000 - 11.2006
- Answered multi-line phones and assisted with patient inquiries. Transcribed physician orders and maintained accurate medication records. Facilitated faxing and filing tasks to streamline office operations. Performed data entry with a focus on medical terminology. Scheduled appointments and provided excellent customer service. Interacted frequently with patients and their families to address concerns. Handled billing and coding responsibilities efficiently. Collected insurance co-payments and managed patient registration. Trained new employees on software applications. Conducted interviews to assess candidate suitability. Oriented and trained new employees through a structured 6-week program. Maintained updates on policies and procedures. Prepared monthly newsletters to communicate important information. Ordered office supplies and ensured inventory levels were sufficient.
- Sitting with end of life patients in a one on one setting on over night shifts.
- Helping out in a CA role when short staffed wherever help was needed.
- Managed patient scheduling and appointment coordination, enhancing office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
Administrative Assistant & Key Holder
MIfflin County Regional Police Department
Lewistown, PA, USA
08.1997 - 07.2000
- Answer multi-line phone system, prepare monthly newsletters, fingerprinting, transcription of board meeting minutes, collecting insurance and providing accident reports to insurance companies, scheduling officer's shifts, and finding coverage for sick/OT shifts, monitor office supplies, communicate with local authorities, court systems and magistrates to set up court dates, help with Kops-4-Kids Community events.
Education
Associate - Health Care Management
Ashworth Business College
Norcross, GA05-2002
High School - undefined
Indian Valley High School
Burnham, PA01-1998
Skills
- Medical Terminology
- Outlook
- Accounting
- Microsoft Excel
- Debt collections
- Accounts Receivable
- Medical Billing
- Claims Processing
- Data Entry
- Training & Development
- Billing
- Accounts Payable
- Filing
- Microsoft Office
- Receptionist
- Customer Service Skills
- Call Center
- Medical Office Experience
- Office Manager Experience
- Bakery Experience
- Food Service
- Animal Care
- Inventory Control
- Social Media Marketing
- Sales Experience
- Sales Management
- Computer Skills
- Administrative Support
- Office Experience
- Organizational Skills
- EMR Systems
- Insurance Verification
- ACH
- Application Support
- Medical Scheduling
- Transcription
- Insurance Sales
- Medical Coding
- Administrative experience
- Communication skills
- Budgeting
- Personal assistant experience
- Intake Experience
- Public Relations
- B2B Sales
- PTSD Care
- Research
- Accounting Software
- Cash handling
- Microsoft Word
- Operating systems
- Hospitality
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Accomplishments
ServSafe Certification
ServSafe Manager Certification
RAMP Certification
Certification
Driver's License, 2023-07-01, 2027-07-01
Timeline
Kitchen Manager & Head Cook
Blue Juniata VFW Post 5754
01.2026 - Current
Food & Catering Manager, Prep Cook
Bluegills Bar & Grill
10.2022 - 09.2025
Baker & Marketing Assistant
The F.A.R.M.
10.2022 - 03.2023
Front Desk Chiropractic Assistant
Reyes Active Body Chiropractic
01.2020 - 04.2022
Medical Billing/Office Manager
Centre Urgent Care
11.2019 - 02.2020
Inventory Specialist & PSR
Nature's Medicines Dispensary
06.2019 - 01.2021
Collections Specialist & CSR
CNAC Inc.
03.2018 - 10.2018
Client Services Specialist / Key Holder
Animal Medical Hospital
02.2018 - 09.2018
Aquatic Specialist & Small Animal Sales / Key Holder
Finatics
11.2017 - 08.2019
Administrative Assistant to Sales & Marketing
Robin Hood Brewing Co.
09.2016 - 10.2017
Front End Cashier - Promoted to Bakery
Martin's/GIANT Bakery Story #2016
03.2016 - 11.2016
Customer Service Specialist
AccuWeather, Inc.
05.2011 - 05.2015
Office Manager & Key Holder
Centre Publications, Inc
08.2007 - 03.2013
Sales Representative & Key Holder
King's Jewelry
08.2006 - 04.2008
Medical Secretary (Oncology/ER/PCU/Medical)
Mount Nittany Medical Center
08.2000 - 11.2006
Administrative Assistant & Key Holder
MIfflin County Regional Police Department
08.1997 - 07.2000
Pharmacy Technician
CVS Pharmacy
Event Coordinator/Chair Person ~ AIDS Project of Centre County
Assistant Manager / Key Holder ~ Minute Mart
Proofer & Editor
High School - undefined
Indian Valley High School
Associate - Health Care Management
Ashworth Business College
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Driving License: Driver's License valid from July 2023 to July 2027
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere
- Visa Status: Authorized to work in the US for any employer