BRANDY PAYAN
Harrisburg,PA
Summary
Bilingual (English/Spanish) customer service professional with experience in high-volume environments, financial institutions, and fast-paced operations. Strong communication skills, attention to detail, and ability to manage multiple responsibilities efficiently. Reliable, adaptable, and motivated to provide excellent customer support while meeting performance goals.
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Customer Service / Banking Associate
PSECU (Pennsylvania State Employees Credit Union)
05.2022 - 12.2023
- Assisted members with account-related questions and general banking needs
- Provided professional and courteous service while handling confidential information
- Explained basic financial products and services clearly and accurately
- Maintained accuracy in transactions and documentation
Customer Service Crew Member
McDonald's
01.2018 - 01.2019
- Delivered fast and friendly customer service in a high-pressure environment
- Handled cash transactions accurately
- Resolved customer concerns professionally
- Maintained cleanliness, organization, and teamwork during busy shifts
Outbound Associate
Amazon
08.2023 - Current
- Processed and prepared customer orders efficiently in a high-volume environment
- Met daily productivity and accuracy goals under time-sensitive conditions
- Followed safety, quality, and operational procedures consistently
- Worked effectively as part of a team while maintaining individual performance
Education
Associate of Science - Psychobiology
Harrisburg Area Community College (HACC)
Harrisburg, PA05.2028
Skills
- Bilingual: English & Spanish (Fluent)
- Customer Service & Client Support
- Communication & Active Listening
- Time Management & Multitasking
- Problem Solving
- Data Entry & Computer Skills
- Confidential Information Handling
- Teamwork & Reliability
Additional Qualifications
- Strong work ethic and dependability
- Fast learner with positive attitude
- Comfortable working with diverse customers
- Able to balance work, school, and family responsibilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Outbound Associate
Amazon
08.2023 - Current
Customer Service / Banking Associate
PSECU (Pennsylvania State Employees Credit Union)
05.2022 - 12.2023
Customer Service Crew Member
McDonald's
01.2018 - 01.2019
Associate of Science - Psychobiology
Harrisburg Area Community College (HACC)