Brayeli M De Asis Sanchez
Philadelphia
Summary
Proven customer service expert with a track record of enhancing customer satisfaction. Fluent in Spanish and English, adept at problem-solving and maintaining high standards of office organization. Recognized for exceptional team collaboration and efficiently managing customer inquiries, leading to a significant increase in loyalty and positive feedback.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Tus Ojos
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Work with all insurances on the Medicare, Medicaid and commercial side, ensuring that all benefits are valid for the patient's appoinment.
- Multitasking, taking calls, attending to patients, always under control and surveillance around me.
- Make claims on insurance accepted by the company.
Airport Customer Service Agent
JetBlue Airlines
05.2018 - 09.2023
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
- Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
Education
Bachelet Of Laws - Lawyer
Universidad Tecnológica De Santiago
Dominican Republic11.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Office organization
- Oral and writing communication
- Hospitality services
- Sensitive information handling
- Skilled in software
- Multi-line telephone systems
- Conflict management
- Hospitality best practices
- Call routing
- Inventory control
- Calendar management
- Client communication
- Fluent in Spanish and English
Certification
- Complaint Resolution Official (CRO)
- First Aid Emergency Respond Liason
- Official handling of Office packages
- Security Champion
- Ground Security Coordinator (GSC)
- Blue Mentor for initial training
- Elite English Course
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Receptionist
Tus Ojos
01.2024 - Current
Airport Customer Service Agent
JetBlue Airlines
05.2018 - 09.2023
- Complaint Resolution Official (CRO)
- First Aid Emergency Respond Liason
- Official handling of Office packages
- Security Champion
- Ground Security Coordinator (GSC)
- Blue Mentor for initial training
- Elite English Course
Bachelet Of Laws - Lawyer
Universidad Tecnológica De Santiago
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