Breanna Gibbens
Erie
Summary
Dynamic and results-driven manager with extensive experience at McDonald's, excelling in employee training and conflict resolution. Proven track record in enhancing customer satisfaction and driving sales through effective leadership and organizational skills. Passionate about fostering team development and ensuring food safety standards are met while supporting individuals in achieving independence.
Overview
3
3
years of professional experience
Work History
Department Manager
McDonald's Restaurant
Erie
12.2024 - Current
- Took on the responsibility of being the head of the PEOPLE department at McDonald's.
- The PEOPLE department includes reviewing candidates' applications, seeing if they are the best fit for the position.
- This requires taking multiple phone calls a day regarding our customer feedback and with our new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Evaluated employee performance metrics related to crew scheduling efficiency and accuracy.
In Home/community Support Staff
Barber National Institute
Erie
02.2024 - Current
- Teach and redirect adults with developmental disabilities by working with them in their homes and helping them face day-to-day challenges.
- Encourage and support them in self-reliance and independence in their community.
- Ensure that proper support and resources are available to them whenever and wherever they are needed.
- Provided transport services for clients when required, ensuring safety at all times.
Manager
McDonald's
Erie
03.2022 - 12.2024
- Trained and mentored new employees on a variety of topics, including but not limited to company policies and procedures, job-specific tasks, driving increased sales, and delivering exceptional customer service.
- Provide support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Collaborated with staff to develop and carry out processes, resulting in improved performance.
- Making sure all standards and goals are met by the end of the work night.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
High School Diploma - General education
Northwestern Pennsylvania Collegiate Academy
Erie06.2023
Skills
- Organizational Skills
- Food Safety Certification
- Sales/Product Management
- Time management
- Proficient in cash handling
- Conflict Resolution
- Leadership
- Multitasking
- Supporting others
- Employee training
- Task delegation
- Patience and empathy
Hobbies and Interests
Dancing has always been a passion of mine. I began attending Ashley DiMarco's Dance Academy when I was 3 years old. By the age of 8, I started competing in competitions in multiple regions. I've been very blessed to have won multiple awards including best choreography, multiple first overall trophies, and top tapper. I also had an amazing group of girls dancing beside me. We won many awards too, including totally together tappers, first overall, and best costume awards. Throughout my dance career, I had the pleasure of assisting my dance teachers with helping the younger dancers. It warmed my heart watching them grow as not only dancers and grow within themselves, but it gives me joy knowing I am a part of their journey.
Timeline
Department Manager
McDonald's Restaurant
12.2024 - Current
In Home/community Support Staff
Barber National Institute
02.2024 - Current
Manager
McDonald's
03.2022 - 12.2024
High School Diploma - General education
Northwestern Pennsylvania Collegiate Academy
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