Summary
Work History
Education
Skills
Timeline
Generic

Breanna Lauer

Philadelphia

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Chickies & Petes. Proven ability to enhance guest engagement and resolve complaints effectively. Skilled in multitasking and maintaining cleanliness, ensuring a welcoming atmosphere that fosters customer loyalty. Committed to delivering exceptional dining experiences through effective communication and teamwork.

Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.

Work History

Hostess

Chickies & Petes
Philadelphia, PA
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize seating arrangements and reduce wait times.
  • Assisted with menu explanations, enhancing customer dining experience through effective communication.
  • Coordinated with kitchen staff to ensure timely delivery of orders and accurate service.
  • Monitored dining area for cleanliness, maintaining high standards of hygiene and organization.
  • Handled guest inquiries and complaints professionally, fostering positive customer relations.
  • Trained new staff on hosting procedures and customer service best practices.

Cashier

Dollar Tree Distribution Center
Philadelphia, PA
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Assisted with inventory management, restocking shelves to maintain product availability for customers.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout areas to enhance shopping experience.
  • Collaborated with team members to streamline checkout processes and improve overall efficiency.
  • Trained new cashiers on POS systems, company policies, and customer service standards.

Cashier/food

Uncle Oogies
Philadelphia, PA
  • Processed transactions accurately using point-of-sale systems.
  • Assisted customers with inquiries and provided exceptional service.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Handled cash, credit, and electronic payments efficiently.
  • Collaborated with team members to streamline operations during peak hours.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty.
  • Monitored inventory levels and communicated restocking needs to management.
  • Trained new employees on register operations and customer service protocols.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier/food

John’s Roast Pork
Philadelphia, PA
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

House Cleaning

Cleaning With A Meaning
Philadelphia, PA

Server

Flat Iron
Philadelphia, PA
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Server

Tony Lukes Sports Bar
Philadelphia, PA
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Server

Casa Di Pasta
Philadelphia, PA
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Increased sales of promotional items by informing customers about current offers.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Server

Ole Sol Mio
Philadelphia, PA
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Education

No Degree -

PE&T
Philadelphia, PA

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Detail-oriented
  • Interactive communication skills
  • Greeting guests
  • Exceptional communication
  • Guest engagement
  • Cleanliness maintenance
  • Complaint handling
  • Guest complaint resolution
  • Table bussing
  • Safe food handling
  • Food running
  • Seating arrangements
  • Guest seating

Timeline

Hostess

Chickies & Petes

Cashier

Dollar Tree Distribution Center

Cashier/food

Uncle Oogies

Cashier/food

John’s Roast Pork

House Cleaning

Cleaning With A Meaning

Server

Flat Iron

Server

Tony Lukes Sports Bar

Server

Casa Di Pasta

Server

Ole Sol Mio

No Degree -

PE&T

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Breanna Lauer