Breean Davies
Roaring Brook Twp
Summary
Dynamic Universal Banker with extensive experience in banking , excelling in customer service and cash handling. Proven ability to enhance client relationships and streamline operations, resulting in improved customer satisfaction. Skilled in transaction processing and risk management, with a strong focus on empowering clients through financial education.
Overview
16
16
years of professional experience
Work History
Universal Banker
PS Bank
09.2025 - Current
- Assisted customers with account inquiries and transaction processing.
- Conducted routine banking operations, ensuring compliance with policies and procedures.
- Provided exceptional customer service, fostering strong client relationships.
- Educated clients on various banking products and services to enhance financial literacy.
- Resolved customer issues efficiently, maintaining high satisfaction levels.
- Handled cash transactions accurately while adhering to security protocols.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
Lead Bank Teller
PNC Bank
04.2024 - 01.2025
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Assisted customers with account inquiries, providing exceptional service and support.
- Maintained cash drawer integrity through regular audits and reconciliations.
- Trained new tellers on operational procedures and customer service standards.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
Teller
PNC Bank
09.2023 - 04.2024
- Processed customer transactions accurately and efficiently, ensuring high levels of service quality.
- Assisted customers with account inquiries, providing detailed information about products and services.
- Maintained cash drawer, balancing daily transactions and adhering to security protocols.
- Collaborated with team members to streamline operations and enhance customer experience.
Server
Fine Dining
01.2015 - 01.2023
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Trained and mentored new staff on service protocols and fine dining standards.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
Retail Manager
Gymboree Group
01.2010 - 01.2015
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and sales performance.
- Implemented inventory management systems to optimize stock levels and reduce losses.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Education
High School Diploma -
Lake Lehman
Lehman Pa06-2001
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Deposit processing
- Transaction processing
- Payment processing
- Risk management
- Check processing
- Customer service
- Teller experience
- Account openings
- Cash handling
- Customer Service-oriented
Timeline
Universal Banker
PS Bank
09.2025 - Current
Lead Bank Teller
PNC Bank
04.2024 - 01.2025
Teller
PNC Bank
09.2023 - 04.2024
Server
Fine Dining
01.2015 - 01.2023
Retail Manager
Gymboree Group
01.2010 - 01.2015
High School Diploma -
Lake Lehman