Breeana Kriston
Fayette City
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Assistant Parts & Accessories Manager
Steel City Harley-Davidson
08.2024 - Current
- Managed inventory effectively, ensuring optimal stock levels and timely replenishment of products.
- Trained new employees on store policies, procedures, and product knowledge, ensuring quick integration into the team.
- Unloaded delivery trucks to properly store merchandise in backroom and adequately stock shelves on sales floor.
- Increased sales by implementing innovative visual merchandising techniques and product placement strategies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently to ensure customer satisfaction.
- Established a positive work environment by fostering open communication and encouraging teamwork among staff members.
- Collaborated with marketing department to develop promotional campaigns that effectively showcased accessory products.
- Developed strong relationships with vendors and suppliers, resulting in better pricing and improved delivery times.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Parts Specialist/Receiving Specialist
Steel City Harley-Davidson
02.2016 - Current
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations
- Issued parts to technicians to complete customers' repairs
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue
- Organized parts storage and stocked inventory according to established guidelines.
Bartender
Russian Club
01.2023 - 09.2024
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Kept bar presentable and well-stocked to meet customer needs.
Server
Buffalo Wild Wings
10.2013 - 02.2016
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Bussed and reset tables to keep dining room and work areas clean
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Receptionist
Kenny Ross Ford
03.2015 - 07.2015
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Handled cash transactions and maintained sales and payments records accurately
- Operated multi-line telephone system to answer and direct high volume of calls.
Crew Member
Sheetz
02.2013 - 10.2013
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Stocked shelves to organize aisles in assigned department
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Brewed coffee and tea and changed out drink station syrups
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Fast Food Worker
Wendy's
01.2010 - 11.2012
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards
- Greeted customers promptly and took orders to keep flow of traffic moving
- Performed shift change tasks each day to keep store neat and running smoothly
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
Education
High School Diploma -
Belle Vernon Area High School
Skills
- Suggestive Selling
- Inventory Management
- Handling Difficult Customers
- Responsible Alcohol Service
- Clear and Effective Communication
- Outgoing Personality
- Strong Multitasking
- Problem Solving
Timeline
Assistant Parts & Accessories Manager
Steel City Harley-Davidson
08.2024 - Current
Bartender
Russian Club
01.2023 - 09.2024
Parts Specialist/Receiving Specialist
Steel City Harley-Davidson
02.2016 - Current
Receptionist
Kenny Ross Ford
03.2015 - 07.2015
Server
Buffalo Wild Wings
10.2013 - 02.2016
Crew Member
Sheetz
02.2013 - 10.2013
Fast Food Worker
Wendy's
01.2010 - 11.2012
High School Diploma -
Belle Vernon Area High School
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