Breira Hill
Philadelphia
Summary
Proven track record in resolving high-stress customer disputes at Blue Cross and Blue Shield, enhancing customer loyalty through empathy and active listening. Skilled in critical thinking and Microsoft Excel, adept at managing patient care and diagnostics at Penn Medicine. Demonstrated ability to improve workflow efficiency and patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Blue Cross and Blue Shield
01.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CMA
Penn Medicine
09.2016 - 01.2018
- Demonstrated proficiency in wound care management, applying dressings and monitoring healing progress.
- Operated medical diagnostic equipment, such as blood pressure monitors and ECG machines, to assist in patient evaluations.
- Assisted physicians during examinations by preparing necessary instruments and providing patient support, enhancing workflow efficiency.
- Conducted routine lab tests, such as urinalysis and blood draws, to aid in diagnosis and treatment plans.
Education
High School Diploma -
High School Of The Future
06-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Languages
English
Full Professional
Timeline
Customer Service Rep
Blue Cross and Blue Shield
01.2018 - Current
CMA
Penn Medicine
09.2016 - 01.2018
High School Diploma -
High School Of The Future
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