Brenda Ayala
Exective Manager
Scranton
Summary
Dynamic Executive Manager with a strong work ethic and expertise in hospitality service, successfully reduced staff turnover at Damien's Eatery through effective leadership and team-building. Proven skills in inventory control and personnel management, enhancing operational efficiency and customer satisfaction. Bilingual communicator dedicated to fostering a positive dining experience.
Overview
11
11
years of professional experience
Work History
Executive Manager
A's Eatery
03.2025 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Executive Manager
Damien's Eatery
01.2025 - Current
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
Realtor
Realtor.com
01.2025 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Wrote contracts to outline sales and purchases of properties.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Ensured compliance with federal/state laws regulating real estate transactions.
Bartender
Burrito Loco Cantina & Grill
05.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Decorator
Patty Cakes Bakery
06.2016 - Current
- Managed material inventory and ordered new materials when needed.
- Worked with customers to define cake vision based on color, theme, size and price.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Bartender
Zaleski's Clubhouse Cafe
07.2022 - 12.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Executive Manager & Server
Isabella's Eatery
07.2022 - 12.2022
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server & Manager
Chicano's
08.2014 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Chemistry
University of Scranton
Scranton, PA06-2026
High School Diploma -
Scranton Preparatory School
Scranton, PA06-2018
Skills
Organizational development
Personnel management
Bilingual
Safe food handling
Strong work ethic
Hospitality service expertise
Schedule coordination
Menu development
Timeline
Executive Manager
A's Eatery
03.2025 - Current
Executive Manager
Damien's Eatery
01.2025 - Current
Realtor
Realtor.com
01.2025 - Current
Bartender
Burrito Loco Cantina & Grill
05.2024 - Current
Bartender
Zaleski's Clubhouse Cafe
07.2022 - 12.2022
Executive Manager & Server
Isabella's Eatery
07.2022 - 12.2022
Decorator
Patty Cakes Bakery
06.2016 - Current
Server & Manager
Chicano's
08.2014 - 12.2022
No Degree - Chemistry
University of Scranton
High School Diploma -
Scranton Preparatory School
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