Brenda Sabastro
Allentown
Summary
Experienced mentor, trainer, and coach for teams aiming to achieve ambitious business goals and performance targets. A customer-focused leader with over 20 years of experience in healthcare, business, and financial management. Cultivated strong and effective relationships with both external and internal customers, ensuring seamless communication and mutual trust. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Official Court Monitor
Lehigh County Court Administration
10.2023 - Current
- Facilitated accurate recordings of all court proceedings, ensuring compliance with legal standards.
- Implemented efficient logging systems for easy retrieval of speaker and event details.
- Establish and maintain recording equipment.
- Ensure that exhibits are secured and properly filed, either in person or through an electronic filing system.
- Electronically process and file transcripts when applicable.
- Clear communication, whether verbal or written, with court staff, judges, attorneys, and other authorized personnel.
Secretarial Support III
Lehigh County Domestic Relations
11.2022 - 10.2023
- Providing customer service through the call center.
- Ensure that I provide callers with the relevant policies and procedures that comply with state regulations.
- Provide updates on the status of the callers’ cases.
- Effectively communicate with various levels of judicial and law enforcement agencies, both in writing and verbally.
- Daily system reports to assist case officers in various aspects, including locating parties on a case/ and reviewing financials.
- Sending court orders and inquiries to the parties involved in the case.
Secretarial Support I
Lehigh County District Court
10.2021 - 11.2022
- Handles incoming mail, assesses its content, and determines necessary procedures.
- Data Entry: Payment Records, Case Information, and Case Dispositions.
- Customer Service (Internal & External Customers)
- Effectively communicate with various levels of judicial and law enforcement agencies, both in writing and verbally.
- Organize hearings, meetings, or summary trials.
- Gather records, organize them, scan, copy, and file as needed.
- Create, monitor, and manage financial responsibilities.
Customer Service Representative
Pratt Industries
03.2021 - 10.2021
- Contact person for designated accounts.
- Timely data entry of customer orders.
- Help sales staff with orders, inquiries, new items, and other related tasks.
- Effectively communicate both verbally and in writing.
- Monitor warehouse inventory to guarantee availability according to contract requirements.
- Document and communicate any changes to the production orders.
- Address customer concerns and inquiries according to established protocols.
Quality Assurance Analyst (Remote)
Bethlehem Shared Services Center/Community Health Systems
04.2018 - 07.2020
- Review and correct daily reports, track trends, and communicate with Patient Access Directors on a daily basis.
- Verify the accuracy of demographics and insurance information collected during registration at multiple hospitals.
- Ensure that accurate demographic information and insurance details are collected during the registration process at multiple hospitals.
- I trained both current and new staff on the new registration programs.
- Manage user access to online tools by creating, deleting, or modifying their permissions.
- Review the rejections from insurance billing and make the necessary changes before the rebilling stage.
Distribution Clerk
St. Luke’s Hospital
12.2018 - 02.2020
- Accurately perform multiple assigned operational tasks: receiving, stocking, order filling, & shipping supplies.
- Receive supplies from truck deliveries and input the information into the MMIS system.
- Develop labels with barcodes to help manage inventory effectively.
- Communicating with upper management regarding inventory issues or concerns.
Supervisor of Central Scheduling/System Administrator PAU Dept
Bethlehem Shared Services Center/Community Health Systems
06.2014 - 04.2018
- Interim Manager for the Scheduling Department due to an unexpected absence.
- Responsible for managing all new and approved workflows related to the scheduling process within the scheduling systems.
- Assist end-users with the daily applications, functions, and workflow processes within the departments.
- Conduct training sessions for all new employees on how to effectively use the EMR Systems.
- Create training materials for all technology workflows, processes, and related procedures.
- Conduct research and monitor the hospital concerns identified by senior management.
- Act as a backup for the routine administration and maintenance of the Order Facilitate disciplinary action by following the company's policies and procedures.
- Monitored the PAU call center queues and conducted reviews of calls.
- Key Administrative Responsibilities of the Senior Management Team.
- Consistent and effective communication with senior management, hospital staff, and employees.
- Participate in or lead conference calls and meetings with both internal and external customers.
- Review the daily time punches submitted by employees. Edit and correct any errors, then submit the finalized records to the payroll company.
- Responsible for generating statistical reports for the Scheduling and Insurance Verification Department.
- I effectively communicated with my team to ensure everyone had a clear understanding of the defined expectations.
- Created spreadsheets to illustrate trends in cancellations, no-shows, and the reasons for scheduling.
Central Scheduler (OP Radiology and Surgery)
Bethlehem Shared Services Center/Community Health Systems
02.2010 - 06.2014
- Deliver efficient customer service to patients.
- Trained new employees on the HMS system, the AS400, and various web-based programs.
- Schedule outpatient diagnostic tests and serve as the liaison for patient surgeries.
- I developed the surgery scheduling process for the hospitals.
- Point of contact for physicians' offices and hospital departments.
- I assisted the management team with various administrative tasks.
- Utilized internal systems to verify that the demographic and insurance information is accurate.
Officer (PT)
Lehigh County Central Booking
02.2013 - 05.2014
- Responsible for processing all arrestees (Adult or Juvenile) – Cody System.
- Ensured that all necessary documents are submitted by the partnering law enforcement agencies.
- Processed arrestees by handling their paperwork, taking photographs, and completing fingerprinting.
- Sent all necessary documents to the office of the presiding magistrate via fax.
- Assist with the arraignment and discharge process.
Education
Certified Administrative Assistant -
The Literacy Center
Allentown, PABachelor of Science - Business Administration, Health Care Administration
Cedar Crest College
Allentown, PADiploma - Medical Business Clinical Specialist
Allentown Business School
Allentown, PASkills
- Data analysis
Leadership and creativity
- Confidentiality
- Adaptability
- Collaboration
- Effective communication
- Microsoft and Google Suite products
- Database management
- Professional correspondence
- Process improvement
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
Certification
CAA
Degree
BSBA
Career Overview
Experienced mentor, trainer, and coach for teams aiming to achieve ambitious business goals and performance targets. A customer-focused leader with over 20 years of experience in healthcare, business, and financial management. Cultivated strong and effective relationships with both external and internal customers, ensuring seamless communication and mutual trust.
Timeline
Official Court Monitor
Lehigh County Court Administration
10.2023 - Current
Secretarial Support III
Lehigh County Domestic Relations
11.2022 - 10.2023
Secretarial Support I
Lehigh County District Court
10.2021 - 11.2022
Customer Service Representative
Pratt Industries
03.2021 - 10.2021
Distribution Clerk
St. Luke’s Hospital
12.2018 - 02.2020
Quality Assurance Analyst (Remote)
Bethlehem Shared Services Center/Community Health Systems
04.2018 - 07.2020
Supervisor of Central Scheduling/System Administrator PAU Dept
Bethlehem Shared Services Center/Community Health Systems
06.2014 - 04.2018
Officer (PT)
Lehigh County Central Booking
02.2013 - 05.2014
Central Scheduler (OP Radiology and Surgery)
Bethlehem Shared Services Center/Community Health Systems
02.2010 - 06.2014
Certified Administrative Assistant -
The Literacy Center
Bachelor of Science - Business Administration, Health Care Administration
Cedar Crest College
Diploma - Medical Business Clinical Specialist
Allentown Business School