Brenda Santamaria
Oakdale
Summary
Demonstrated success in enhancing business operations and resolving issues. Expert at cultivating strong relationships with key decision-makers, customers, and team members to advance company objectives. Eager to apply my skills and experience to tackle new professional challenges. Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs to achieve company objectives.
Overview
6
6
years of professional experience
Work History
Property Manager
BAM Management
05.2024 - Current
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed 319 units, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
Multi Site Property Manager
Hudson Companies
06.2023 - 05.2024
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Managed two properties with over 700 apartments, leading a team that included two leasing agents and six maintenance technicians. Oversaw the construction team, ensuring projects were completed on schedule and aligned with company objectives.
- Acquisition of Hudson acquired for a lease up
- Increased occupancy within 60 days from 82% to 93%
- Increased renewals rates at a 35% rate and saw 70% of renewals renew monthly
- Developed budgets by analyzing monthly expenses to project annual outcomes. Created various budget scenarios to assess and plan for the next year's financial evaluation.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Developed strong relationships with vendors to negotiate favorable contracts for services such as maintenance, landscaping, and security.
- Optimized operational efficiency by standardizing procedures across multiple properties and training staff on best practices.
- Addressed tenant concerns promptly by leveraging strong problem-solving skills and providing exceptional customer service throughout their residency experience.
Assistant Property Manager
Morgan Properties
09.2021 - 06.2023
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Planned special events such for residents to be able to socialize in a common setting
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Brand Ambassador
Polo Ralph Lauren
06.2018 - 08.2021
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Answered questions about current promotions and resolved issues according to store policies.
- Helped customers by answering questions and locating merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Banking Customer Service Representative
Chase Bank
12.2018 - 03.2020
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
Bachelor of Arts - Organizational Communication
Florida International University
04.2021
Skills
- Honesty and Integrity
- Motivated Attitude
- Teamwork Skills
- Property Management
- Decision Making
- Customer Service
- Tenant Issue Resolution
- Bilingual (Spanish/ Fluent)
Timeline
Property Manager
BAM Management
05.2024 - Current
Multi Site Property Manager
Hudson Companies
06.2023 - 05.2024
Assistant Property Manager
Morgan Properties
09.2021 - 06.2023
Banking Customer Service Representative
Chase Bank
12.2018 - 03.2020
Brand Ambassador
Polo Ralph Lauren
06.2018 - 08.2021
Bachelor of Arts - Organizational Communication
Florida International University
Similar Profiles
Jaswanth Kumar VasalaJaswanth Kumar Vasala
Chef De Partie at BAM BAM ITALIANChef De Partie at BAM BAM ITALIAN
Devon WicksDevon Wicks
Head Bartender at Bam Bam NightclubHead Bartender at Bam Bam Nightclub
Max CromwellMax Cromwell
Bakery Assistant at Bam Bam BakeryBakery Assistant at Bam Bam Bakery