Brenda Silva
Monroeville
Summary
I am dedicated sales associate with four years of experience in retail sales, customer service, and store management. I have a strong track record of building customer relationships, driving sales, and managing key operational tasks such as inventory control, merchandising, and cash handling. Currently pursuing a cosmetology education at Bella Capelli Academy, I currently bring expertise in beauty advising, makeup application, and event coordination. Fluent in English with intermediate Spanish proficiency, I am able to combine excellent communication skills with a results-driven approach to exceed sales goals and enhance the customer experience.
Overview
4
4
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Salon and Cosmetics
10.2024 - Current
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Kept counters and work spaces clean and neat.
- Organized promotional events to attract potential clients, showcasing expertise in prestige beauty products and applications.
- Collaborated with management and team members to develop creative visual merchandising displays, driving interest in featured products.
Sales Associate
Jared The Galleria Of Jewelry
06.2023 - 10.2024
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Banter by Piercing Pagoda
07.2021 - 12.2023
- Company Overview: Piercing Pagoda - Signet Jewelers
- Sales associate as well as doing management's tasks such as damages, paperwork, and helping other staff as needed
- Promoting credit card and payment options to customers as well as any customer service issues that may occur
- Helping assistant manager concerning scheduling
- Opening and closing kiosk as well as piercing customers' ears and nose
- Make sure everyone in store is achieving store and personal goals and assisting them achieve their best
- Making sure that I personally am over goal in sales, piercings, and extended warranties plus our payment options
- Piercing Pagoda - Signet Jewelers
Wal-Mart Associate/Cashier
Walmart
03.2021 - 07.2021
- I worked as front end cashier as well as worked the Customer service desk and learned customer service, returns, and exchanges
- Processed any returns and Damages in the system
- Answered phone calls regarding customer service issues and questions
- Assisted supervisors with placing cashier on front end as well as getting their registers and making sure everyone takes breaks and lunches appropriately
- Greeted customers
- Answered customers' questions
- Assisted customers in finding items
- Resolved customer complaints
- Assisted customers with returns and exchanges
- Counted out cash drawers
- Worked the cash register
- Stocked shelves
Education
Vocational school - Cosmetology
Bella Capelli Academy A Paul Mitchell Partner School
Monroeville, PA07-2025
High school diploma or GED - Highschool
GED Center
06.2024
Skills
- Sales
- Cash Handling
- POS
- Merchandising
- Retail Sales
- Cashiering
- Computer Skills
- Inventory Control
- Store Management Experience
- Pricing
- Customer Service
- Sales Management
- Communication skills
- Store management
- Strong communication skills
- Organizational growth
- Exceptional customer service
- Team collaboration
Timeline
Prestige Beauty Advisor
Ulta Salon and Cosmetics
10.2024 - Current
Sales Associate
Jared The Galleria Of Jewelry
06.2023 - 10.2024
Sales Associate
Banter by Piercing Pagoda
07.2021 - 12.2023
Wal-Mart Associate/Cashier
Walmart
03.2021 - 07.2021
High school diploma or GED - Highschool
GED Center
Vocational school - Cosmetology
Bella Capelli Academy A Paul Mitchell Partner School
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