Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Strayer

McKeesport

Summary

I'm an organized and efficient office manager with 24 years of dental experience. Looking for a full-time position that offers professional challenges utilizing interpersonal,excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Office Manager

Perfect Smile Dental
09.2024 - Current
  • Demonstrates proficiency in Open Dental
  • Provide exceptional customer service when addressing patient inquiries or concerns via phone calls or email.
  • Provides leadership,direction, and support to the office to ensure financial and operational success.
  • Complete day sheets and bank deposits on a daily basis
  • Check insurance benefits
  • Complete day sheets and bank deposits on a daily bar
  • Work up patient estimates
  • Collect copays
  • Send pre-authorizations
  • Prepare payroll reports
  • Review and process supply orders
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Office Manager

Oakmont Advanced Dentistry
01.2022 - 08.2024
  • Demonstrates proficiency in Eaglesoft
  • Provided leadership,direction, and support to the office to ensure financial and operational success.
  • Managed 3 doctors, 4 hygienist and 14 staff members
  • Credentialing for all new doctors
  • Prepared payroll reports
  • Complete day sheets and bank deposits on a daily basis
  • Placed monthly office supply orders
  • Support Check in and check out
  • Work up patient estimates
  • Work aging reports on a weekly basis
  • Post patient and insurance payments
  • Send patient statements
  • Send Pre-authorizations

Office Manager

Nova Dental Associates
06.2019 - 01.2021
  • Demonstrates proficiency in Dentamax and Dentrix
  • Supports check in and check out
  • Check insurance benefits
  • Patient financials
  • Complete day sheets and bank deposits on a daily basis
  • Works reports (daily,weekly,monthly)
  • Send patient statements
  • Post patient and insurance check
  • Send pre-authorizations for traditional and medicaid insurance

Regional Manager

Dental Systems, Inc
09.2017 - 06.2019
  • Built and maintained key relationships throughout the organization to deliver exceptional results
  • Established and maintained operational standards for 5 locations
  • Established performance goals for employees and provided feedback on methods for reaching those goals.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction to 95%

Office Manager

Dental Systems, Inc
09.2013 - 09.2017
  • Responsible for overseeing daily operations of a multi-specialty dental practice
  • Provided leadership,direction and support to the office staff to ensure financial and operational success.
  • Reviewed all financials before staff would review with the patients
  • gained the trust and respect of office staff and doctors
  • Maintained compliance of procedures and protocols in the office
  • Provided strong financial results while keeping the focus on patient care and patient satisfaction.


Billing Manager

Dental Systems, Inc
09.2009 - 09.2013
  • Managed and oversaw dental billing operations for 6 dental practices
  • Supervised employees including selecting or recommending hire, training
  • Assigned and evaluated work,counseling,disciplining, and/or terminating of employment
  • Ensured timely reconciliation of accounts related to billing and collections including,but not limited to, accounts receivable balances,cash reconciliation,incoming credit card balances, and delinquent accounts

Front Office Administrator

Dental Systems, Inc
09.2007 - 09.2009
  • Demonstrated proficiency in Dentrix software
  • Check patients insurance benefits
  • Checked patients in and out
  • Collected copays after going over financial estimates
  • Worked monthly AR report
  • Completed end of day reports and bank deposits
  • Pulled charts and confirmed patients daily


Dental Hygiene Coordinator

Brian C, White, DDS
01.2007 - 07.2007
  • Showed Expertise in Softdent software
  • Scheduled patients for routine dental procedures
  • Contacted insurance companies for approvals and procedure quotes
  • Filed,faxed,copied and sent patient records
  • Ran recall and reminder postcards for hygiene patients to schedule.

Dental Receptionist

Dr,Rudy Marcelli
08.2000 - 12.2006
  • Exhibited knowledge of Dentrix software
  • Interacted with patients in a professional manner
  • Collected insurance information for billing purposes
  • Maintained patient health records in accordance with HIPPA standard
  • Processed insurance, outstanding claims, and accounts receivable reports monthly.

Education

High School Diploma -

Cambria Heights
Patton, PA
06-1994

Cosmetology License -

Admiral Perry Vi-Tech
Ebensburg, PA
06-1994

Skills

  • Customer service
  • Organizational skills
  • Billing
  • Office management
  • Hiring and training
  • Team building
  • Account reconciliation
  • Office administration

Timeline

Office Manager

Perfect Smile Dental
09.2024 - Current

Office Manager

Oakmont Advanced Dentistry
01.2022 - 08.2024

Office Manager

Nova Dental Associates
06.2019 - 01.2021

Regional Manager

Dental Systems, Inc
09.2017 - 06.2019

Office Manager

Dental Systems, Inc
09.2013 - 09.2017

Billing Manager

Dental Systems, Inc
09.2009 - 09.2013

Front Office Administrator

Dental Systems, Inc
09.2007 - 09.2009

Dental Hygiene Coordinator

Brian C, White, DDS
01.2007 - 07.2007

Dental Receptionist

Dr,Rudy Marcelli
08.2000 - 12.2006

High School Diploma -

Cambria Heights

Cosmetology License -

Admiral Perry Vi-Tech

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Brenda Strayer