Brendan Dougherty
Schwenksville
Summary
Proven leader in customer service and team development, notably at Wawa, where I enhanced customer satisfaction and loyalty through effective complaint resolution and team training. Skilled in multitasking and critical thinking, I excel in high-pressure environments, achieving significant improvements in service efficiency and safety protocols.
Overview
10
10
years of professional experience
Work History
Service Supervisor
Wawa
01.2019 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
Store Supervisor
Cj's Tire And Auto
08.2018 - 05.2019
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Sales Representative
LA Fitness
01.2015 - 01.2016
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
Assistant Mamager
GNC
01.2016 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Exercise Science - Physical Sciences
Delaware County Community College
Media, PA09.2019
High School Diploma - Psychology
Downingtown West Highschool
Downingtown, PA06.2016
Skills
- Complaint handling
- Task delegation
- Service order flow
- Emotional intelligence
- Supervisory role experience
- Excellent personal service experience
- Critical thinking
- Multitasking and organization
Timeline
Service Supervisor
Wawa
01.2019 - Current
Store Supervisor
Cj's Tire And Auto
08.2018 - 05.2019
Assistant Mamager
GNC
01.2016 - 01.2018
Sales Representative
LA Fitness
01.2015 - 01.2016
Exercise Science - Physical Sciences
Delaware County Community College
High School Diploma - Psychology
Downingtown West Highschool
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