Brendan Dougherty
Schwenksville
Summary
Proven leader in customer service and team development, notably at Wawa, where I enhanced customer satisfaction and loyalty through effective complaint resolution and team training. Skilled in multitasking and critical thinking, I excel in high-pressure environments, achieving significant improvements in service efficiency and safety protocols.
Overview
10
10
years of professional experience
Work History
Service Supervisor
Wawa
Exton, PA
01.2019 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
Store Supervisor
Cj's Tire And Auto
West Chester, PA
08.2018 - 05.2019
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Sales Representative
LA Fitness
Downingtown, PA
01.2015 - 01.2016
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
Assistant Mamager
GNC
Exton, PA
01.2016 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Exercise Science - Physical Sciences
Delaware County Community College
Media, PA09.2019
High School Diploma - Psychology
Downingtown West Highschool
Downingtown, PA06.2016
Skills
- Complaint handling
- Task delegation
- Service order flow
- Emotional intelligence
- Supervisory role experience
- Excellent personal service experience
- Critical thinking
- Multitasking and organization
Timeline
Service Supervisor
Wawa
01.2019 - Current
Store Supervisor
Cj's Tire And Auto
08.2018 - 05.2019
Assistant Mamager
GNC
01.2016 - 01.2018
Sales Representative
LA Fitness
01.2015 - 01.2016
Exercise Science - Physical Sciences
Delaware County Community College
High School Diploma - Psychology
Downingtown West Highschool