Brent Fluck

• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Adhered to company guidelines for performance and compliance.
• Researched cranes and parts via physical catalogs and electronic means.
• Ordered parts from various distributors to fulfill demands.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Assisted customers in finding appropriate parts promptly.
• Reached out to vendors outside usual network to find parts not available from traditional sources.

• Coordinate and manage existing parts department staff (2 direct reports).
• Sources and orders parts to maintain inventory levels
• Establishes mins/maxes for inventory levels based on usage.
• Orders parts as needed by shop mechanics, field mechanics, fabrication technicians, and retail parts customers.
• Communicates with customers by phone or in person, reinforcing their confidence and encouraging repeat business
• Receives, prices and stocks parts inventory, maintaining database accordingly
• Prepares for and participates in year end inventory
• Coordinates parts returns
• Establishes procedures to retain and acquire new customers through sales calls by phone or in person.
• Reconcile daily parts invoices
• Assign parts as requested by shop personnel

Orders parts as needed by both shop and field mechanics

• Oversee the daily operation of a full production line kitchen (20+ Direct reports)
• Hire, train and develop employees
• Manage product counts to achieve batch report requirements
• Meeting production goals
• Work other positions as directed by Plant Manager