Breonna Feliciano
710 Park Ave, Meadville
Summary
Dynamic professional with extensive experience in retail management at Country Fair, excelling in customer service and team leadership. Proven track record in optimizing operations and enhancing customer relations, while effectively training staff. Skilled in money handling and decision-making, fostering a positive environment that drives sales growth and operational excellence.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Country Fair
Meadville, PA
08.2019 - Current
- Assisted in managing daily operations and staff scheduling to ensure efficient service delivery.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Trained new employees in customer service protocols and operational procedures.
- Coordinated promotional activities to enhance customer engagement and drive sales growth.
- Resolved customer inquiries and complaints, fostering positive relationships with clientele.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Manager
Country Fair
Meadville, PA
05.2019 - 08.2019
- Trained and mentored team members on best practices for operational excellence.
- Resolved customer inquiries and complaints promptly, enhancing overall guest experience.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
Sales Associate
Country Fair
09.2018 - 05.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale system.
- Maintained store cleanliness and orderliness, ensuring a welcoming environment for customers.
- Adapted to changing priorities in fast-paced retail environment, demonstrating flexibility and reliability.
Teacher Float
Cornerstone Childcare
Meadville, PA
06.2018 - 05.2019
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with parents to support student development and address concerns.
- Adapted instructional techniques to meet diverse learning needs of students.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Team Member
McDonald’s
Meadville
01.2017 - 06.2018
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment, ensuring safety and cleanliness standards were met.
- Assisted with food preparation and assembly, maintaining quality control procedures.
- Collaborated with team members to achieve efficient workflow during peak hours.
- Handled cash transactions accurately and efficiently at the register.
Education
No Degree - Early Learning And Child Care
Crawford County Vocational School
Meadville, PAHigh School Diploma -
Conneaut Area Senior High
Linesville, PA06.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff management
- Retail operations
Timeline
Assistant Manager
Country Fair
08.2019 - Current
Shift Manager
Country Fair
05.2019 - 08.2019
Sales Associate
Country Fair
09.2018 - 05.2019
Teacher Float
Cornerstone Childcare
06.2018 - 05.2019
Team Member
McDonald’s
01.2017 - 06.2018
No Degree - Early Learning And Child Care
Crawford County Vocational School
High School Diploma -
Conneaut Area Senior High