Breonne Davis-Richardson
Philadelphia
Summary
Dedicated professional skilled in exceptional customer service, attention to detail, and effective organization. Committed to enhancing guest experiences through teamwork and efficient communication.
Overview
6
6
years of professional experience
Work History
Receptionist
Renew Head Spa
Philadelphia, PA
01.2025 - 01.2026
- Managed front desk operations, ensuring smooth guest check-in and appointment scheduling.
- Provided excellent customer service, addressing client inquiries and concerns promptly.
- Maintained cleanliness and organization of reception area, enhancing overall guest experience.
- Processed payments using point-of-sale systems, ensuring accurate financial transactions.
- Coordinated communication between clients and therapists to optimize scheduling efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Barista Manager
Giant Food Stores
Philadelphia, PA
05.2023 - 12.2024
- Supervised daily operations to ensure high-quality beverage preparation and customer satisfaction.
- Trained and mentored new baristas on coffee brewing techniques and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented efficient workflows that improved order turnaround times during peak hours.
- Collaborated with management to design promotional campaigns that increased beverage sales.
- Monitored staff performance, providing feedback to enhance skills and improve overall service quality.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Barista
Target
Philadelphia, PA
03.2021 - 06.2023
- Prepared and served high-quality coffee beverages according to customer preferences.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Operated point-of-sale system for efficient order processing and cash handling.
- Collaborated with team members to enhance workflow during peak hours, improving service speed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Server
Benihana
Philadelphia, PA
06.2020 - 06.2022
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed orders accurately using point-of-sale systems, ensuring prompt service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
License - Cosmetology
Jean Madeline Aveda Institute
Philadelphia, PA03.2023
High School Diploma -
Franklin Learning Center
Philadelphia, PA06.2017
Skills
- Attention to detail
- Team player
- Exceptional customer service
- Safe food handling practices
- Organization skills
- Data entry
Timeline
Receptionist
Renew Head Spa
01.2025 - 01.2026
Barista Manager
Giant Food Stores
05.2023 - 12.2024
Barista
Target
03.2021 - 06.2023
Server
Benihana
06.2020 - 06.2022
License - Cosmetology
Jean Madeline Aveda Institute
High School Diploma -
Franklin Learning Center