Bretlyn Rowe
New Kensington
Summary
Dynamic Program Supervisor with a proven track record at Pennsylvania Mentor, excelling in staff training and strategic planning. Recognized for enhancing team efficiency through effective communication and leadership during high-stress situations. Committed to fostering a collaborative environment while managing documentation and facilitating training sessions to drive program success.
Professional in program management with history of driving project success and ensuring operational excellence. Known for collaborative approach and delivering results that align with organizational objectives. Dependable and adaptable, bringing strong leadership and communication skills to foster teamwork and manage changing priorities effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Supervisor
Pennsylvania Mentor
06.2023 - Current
- Supported team in executing daily operational tasks, ensuring adherence to guidelines and protocols.
- Collaborated with colleagues to streamline communication processes, enhancing team efficiency.
- Participated in training sessions to enhance knowledge of program management tools and best practices.
- Organized materials and resources for team meetings, facilitating effective discussions on project goals.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Customer Service
Walmart
08.2020 - 03.2023
- Supported team with customer service issues, voids and returns.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Provided exceptional customer service, addressing concerns and explaining repair procedures clearly.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
Education
High School Diploma -
Milton Hershey School
Hershey, PA06-2012
Skills
- Staff training
- Document management
- Strategic planning
- Training facilitation
- Staff training experience
- Team oversight
Accomplishments
- Achieved CPR Instructor by completing CPR Training class with accuracy and efficiency.
Certification
- PIA Trainer, Pennsylvania Mentor - 2 years
- CPR Instructor - Ends 2027
- Medication Observer
Timeline
Program Supervisor
Pennsylvania Mentor
06.2023 - Current
Customer Service
Walmart
08.2020 - 03.2023
High School Diploma -
Milton Hershey School
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