Brett Conway
Lancaster
Summary
Dynamic Patient Services Supervisor at Penn Medicine with strong leadership and effective problem-solving skills. Achieved increased departmental efficiency by evaluating workflows and implementing best practices. Proven ability in staff training and development, ensuring compliance with healthcare regulations while fostering a collaborative team environment. Recognized for enhancing customer satisfaction through exceptional service delivery.
Overview
16
16
years of professional experience
Work History
Patient Services Supervisor
Penn Medicine
10.2024 - Current
- Supervises the assembly of patient trays, their distribution and collection, and their disassembly.
- Assures quality, sanitation and safety standards are maintained.
- Enforces policies and procedures.
- Performs administrative and clerical duties including vendor orders and returns
- completion of monthly inventory
- hiring and training new staff
- Increased efficiency within the department by evaluating workflows and recommending improvements based on best practices.
Kitchen Managaer
Bona Pizza
06.2023 - 09.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Negotiated all vendor returns
- Handled all customer concerns ad complaints
Restaurant Manager
Outback Steakhouse
10.2021 - 12.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed Labor and scheduled accordingly.
- Negotiated vendor returns and controlled inventory costs.
- Training new managers for the region.
Senior Dining Room Manager
BJ's Brewhouse
10.2019 - 09.2021
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Boosted employee morale and retention through effective communication and team-building activities.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Optimized workflow by cross-training employees in various roles throughout the dining room operation.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Kitchen Manager
Romano's Maccaroni Grill
01.2019 - 10.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
Kitchen Manager
Outback Steakhouse
08.2009 - 01.2019
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
- Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
- Continuously updated kitchen equipment and technology to improve cooking efficiency and food quality.
- Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
Education
High School Diploma -
Manheim Township High School
Lancaster PA05-2005
Skills
- Effective problem solving
- Team management
- Effective written and verbal communication
- Strong leadership
- Healthcare regulations
- HIPAA compliance
- Time management
- Team leadership
- Customer service
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Operations management
- Performance management
- Staff development
- Shift scheduling
Timeline
Patient Services Supervisor
Penn Medicine
10.2024 - Current
Kitchen Managaer
Bona Pizza
06.2023 - 09.2023
Restaurant Manager
Outback Steakhouse
10.2021 - 12.2022
Senior Dining Room Manager
BJ's Brewhouse
10.2019 - 09.2021
Kitchen Manager
Romano's Maccaroni Grill
01.2019 - 10.2019
Kitchen Manager
Outback Steakhouse
08.2009 - 01.2019
High School Diploma -
Manheim Township High School
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