Brett Horetsky
MIDDLETOWN,PA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining standard operating procedures, training, data entry and preparing accounts payable and receivable entries. My commitment and willingness to continue learning, as well as my flexibility to adapt to any situation I’m presented with, are great assets to any company.
Overview
15
15
years of professional experience
Work History
Rebate Coordinator
Feeser's Food Distributors
05.2022 - Current
- Enter product pricing, starting, and end dates for over five-hundred rebate eligible customers, programs and manufacturers.
- Produce and track all monthly and quarterly invoices to customers and manufacturers.
- Set priorities, research, and problem-solve invoice inquiries to maintain rapport with customers and manufacturers.
- Track financial records, file rebate program documents, and maintain communication among finance, sales, and purchasing departments.
- Produced Standard Operating Procedure and various job aids for finance and rebate departments.
- Train and perform quality control for colleagues through day-to-day work and complex problems.
- Prepared agendas and notes for internal and external meetings.
Treasury Adjustment Specialist
Pennsylvania Higher Education Assistance Agency
10.2018 - 05.2022
- Performed various adjustments to accounts: Paying off loans in full, adjusting payments based on borrower requests through queue-based tasks or correspondence.
- Refunding borrower or third party payments.
- Performed write offs to borrower's accounts for death/disability and teacher loan forgiveness.
- Initial set up, adjusting, and suspending borrower's monthly Direct Debit extractions.
- Performed research to locate borrower payments that are missing or to determine which account payments are to be applied.
- Responsible for completing bi-weekly Quality Assurance for peer completed adjustments.
- Produced department standard operation procedures and job aids.
- Trained department staff on adjustments and processing procedures.
- Special projects by management as needed.
- Responsible for researching and returning of non-negotiable payments.
- Responsible for transferring borrower payments and payment history to other Department of Education loan servicers via Intra-Governmental Payment and Collection (IPAC) process.
- Research and resolve variances with payment schedules and transfers.
- Point of contact for inquires by other Department of Education loan servicers.
Customer Service Representative-Cards Services
PSECU
06.2018 - 09.2018
- Managed over 50 customer calls per day.
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly and in an appropriate manner.
- Answered product questions with up-to-date knowledge of sales.
- Answered customer questions about product availability and shipment times.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Handled customer inquiries and suggestions courteously and professionally
- Contacted clients to verify account information and maintain accuracy.
Warehouse Associate
Sharp Shopper
06.2009 - 05.2018
- Lifted warehouse materials up to 100 pounds.
- Moved pallets of merchandise using electric forklifts and electric pallets.
- Checked items against documentation for accuracy.
- Monitored the area for pedestrian and vehicular traffic while operating forklift, sweeper and baler.
- Completed daily forklift safety checklists.
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
- Responded resourcefully to customer requests and concerns in person, email, or over the telephone.
Education
Some College (No Degree) - Business Administration
DeVry University
Naperville, ILHigh School Diploma -
Middletown Area Highschool
Middletown06.2009
Skills
- Goal-oriented
- Strong interpersonal skills
- Quick learner
- Exceptional time management skills
- People-oriented
- Knowledgeable of Microsoft Software (Excel, Word, PowerPoint)
- Computer literate
- Motivated team player
Timeline
Rebate Coordinator
Feeser's Food Distributors
05.2022 - Current
Treasury Adjustment Specialist
Pennsylvania Higher Education Assistance Agency
10.2018 - 05.2022
Customer Service Representative-Cards Services
PSECU
06.2018 - 09.2018
Warehouse Associate
Sharp Shopper
06.2009 - 05.2018
Some College (No Degree) - Business Administration
DeVry University
High School Diploma -
Middletown Area Highschool
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