Brett Williams
McKees Rocks
Summary
Dedicated and disciplined employee with strong customer service skills and a focus on improving operational procedures. Recognized for effectively resolving customer inquiries and enhancing team cohesion and performance through training and mentorship.
Overview
5
5
years of professional experience
Work History
All Source Intelligence Analyst
U.S. Army Active Duty
El Paso, TX
09.2022 - 02.2026
- Led and supervised a team of 12 personnel in high-tempo operational environments.
- Accountable for high-value equipment and sensitive materials.
- Oversaw inventory control and loss prevention.
- Analyzed multiple different sources of data to identify trends and patterns impacting operational strategies.
- Mentored junior analysts in research methodologies and analytical techniques to enhance team performance.
- Collaborated with cross-functional teams to develop actionable insights for mission planning.
- Prepared comprehensive reports summarizing findings and recommendations for senior leadership review.
- Conducted briefings to communicate intelligence updates and strategic implications to stakeholders.
- Ensured accuracy of intelligence products through meticulous quality control procedures.
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Led initiatives to streamline data processing workflows, improving the efficiency of the enterprise's operations.
Front of House Employee
Burrito Shak
Swansboro, NC
06.2021 - 04.2022
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Managed front counter operations, accurately processing orders and payments.
- Trained new employees on operational procedures and customer interaction techniques.
- Handled customer inquiries and resolved complaints effectively, fostering satisfaction.
- Implemented system improvements to streamline order-taking processes and reduce wait times.
- Assisted in inventory management by tracking supplies and placing reorder requests as needed.
Education
Intelligence Studies
Cochise College
Douglas, Arizona, AZ08-2026
Skills
- Verbal, interpersonal, and written communication
- Critical thinking
- Data entry
- Data evaluation
- Team player
- Customer service
- Active listening
- Research and analysis
- Collaborative mindset
- Information verification
- Human intelligence
- Top secret clearance
Timeline
All Source Intelligence Analyst
U.S. Army Active Duty
09.2022 - 02.2026
Front of House Employee
Burrito Shak
06.2021 - 04.2022
Intelligence Studies
Cochise College