Breyly Santana
Philadelphia
Summary
Dynamic and results-driven professional with experience at ExpressIt Delivery, excelling in customer service and time management. Proven ability to adapt to changing environments while ensuring timely deliveries. Skilled in inventory control and data analysis, consistently achieving operational efficiency and enhancing client satisfaction. A collaborative team player committed to excellence.
Overview
5
5
years of professional experience
Work History
Driver
ExpressIt Delivery
PHILADELPHIA
02.2024 - Current
- Operated vehicles to ensure timely delivery of goods across designated routes.
- Communicated effectively with dispatchers regarding route changes and delays.
- Delivered exceptional customer service during interactions with clients and recipients.
- Coordinated with dispatchers to adapt to route changes and minimize delays.
- Provided customer service during interactions, ensuring satisfaction of clients and recipients.
Package handler
FedEx
Philadelphia
04.2023 - 01.2024
- Loaded and unloaded packages to meet shipping deadlines in a fast-paced environment.
- Sorted packages efficiently for timely dispatch at a leading logistics company.
- Operated material handling equipment to move freight safely and accurately.
- Loaded trucks with packages in a timely manner.
- Collaborated with team members to maintain a clean and organized work area.
Customer service representative
OnTrac
Montgomery
04.2022 - 06.2023
- Resolved customer complaints and processed orders to ensure timely satisfaction during delivery.
- Addressed customer inquiries and efficiently resolved issues to enhance overall experience.
- Managed customer accounts and accurately updated information to support seamless service.
- Collaborated with team members to enhance service delivery processes.
Manager
Joan supermarket
Philadelphia
02.2021 - 01.2023
- Tracked staff attendance records to ensure accurate timekeeping.
- Scheduling staff accordingly for smooth business routine.
- Monitored stock levels of foreign and local products to facilitate timely restocking.
- Checking the movement of products and maintaining proper availability of all the items.
- Oversaw product movement to guarantee availability of all items for customer needs.
Education
GED -
Temple University
Philadelphia, PA01-2026
High School Diploma -
Northeast High School
Philadelphia, PA09-2019
Skills
- Inventory control
- Customer service
- Attention to detail
- Time management
- Fast learning
- Good at technology
- Data analysis
- Teamwork
- Creativity
Hobbies and Interests
- Spend time with my son
- Gaming
Languages
Spanish, advanced
Drive License
class c
Timeline
Driver
ExpressIt Delivery
02.2024 - Current
Package handler
FedEx
04.2023 - 01.2024
Customer service representative
OnTrac
04.2022 - 06.2023
Manager
Joan supermarket
02.2021 - 01.2023
GED -
Temple University
High School Diploma -
Northeast High School