Briana Eder
Scranton
Summary
Highly organized professional with outstanding negotiation skills developed many years of experience. Known for applying exceptional communication and customer service skills to build lasting client relationships.
Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
9
9
years of professional experience
Work History
Housekeeper
Crothall
Scranton
03.2023 - 04.2025
- Inspected guest rooms after cleaning to ensure they were presentable.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Reported any maintenance issues or damage to supervisors immediately.
- Ensured that all health standards were met during cleaning operations.
- Sanitized all areas of the hotel lobby and public restrooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Followed safety procedures when handling hazardous materials.
- Emptied trash receptacles throughout the property.
- Observed proper use of chemicals when cleaning various surfaces.
Team Associate
Walmart
Scranton
08.2021 - 03.2023
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Developed training materials for new employees joining the team.
- Collaborated with other departments to ensure smooth operations throughout the organization.
- Coordinated with other departments to ensure timely delivery of projects.
- Conducted weekly meetings with team members to discuss progress on tasks.
- Assisted in the development of team strategies and goals.
- Participated in brainstorming sessions to generate ideas for improving operational efficiency.
- Developed positive customer relationships through friendly greeting and excellent service.
Barista
Dunkin' Donuts
Scranton
06.2018 - 08.2021
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Adhered to health department regulations concerning sanitation standards.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Crew Member
McDonald’s
Scranton
06.2016 - 06.2018
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Co-Op Student
Scranton School District
Scranton
06.2016 - 09.2017
- Assisted team in developing project plans and timelines for various initiatives.
- Conducted research to gather data for reports and presentations.
- Collaborated with cross-functional teams to enhance communication and workflow.
- Utilized software tools to track progress and manage tasks effectively.
- Helped facilitate team communication by routing mail, packages and paperwork between personnel.
Education
High School Diploma -
West Scranton High School
Scranton, PA06-2018
Skills
- Room inspection
- Health standards compliance
- Customer service
- Team collaboration
- Employee training
- Time management
- Attention to detail
- Problem solving
- Organizational skills
- Safety procedures
- Coffee preparation
- Equipment maintenance
- Cash handling
- Team training
- Communication skills
- Workstation organization
- Active listener
- Opening and closing duties
References
References available upon request.
Timeline
Housekeeper
Crothall
03.2023 - 04.2025
Team Associate
Walmart
08.2021 - 03.2023
Barista
Dunkin' Donuts
06.2018 - 08.2021
Crew Member
McDonald’s
06.2016 - 06.2018
Co-Op Student
Scranton School District
06.2016 - 09.2017
High School Diploma -
West Scranton High School