Brian Alesi
Mountain Top
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Operations Manager
Casella Waste Systems
2023.08 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations Supervisor
GFL Environmental
2021.09 - 2023.08
- Supervise drivers and dispatchers on the day to day operations and work assignments
- Establish daily key performance indicator reports, schedule routes for drivers and helpers, create route sheets and maps for better logistics
- Responsible for determining and recommending training needs and hiring of employees.
Dispatcher
GFL Environmental- Formally County Waste of Pennsylvania
2020.05 - 2021.09
- Update and create routes for drivers located in the Kunkletown and Mountain Top, PA area
- Handle questions and inquiries from customer service
- Maintain communication with drivers on route.
Customer Service Representative
County Waste of Pennsylvania
2019.01 - 2020.05
- Inbound and outbound call center for local trash company that handles over 2,000 calls per day
- Creates spreadsheet reports and answers calls from customers related to billing and new accounts.
Freight Supervisor
UPS
2016.03 - 2018.12
- Scanned and shipped packages for next business day delivery
- Answered calls related to shipments and orders
- Helped with co-workers in a team setting to load trucks for on time shipment.
Education
Regents Diploma -
Longwood High School
Middle Island, NY06.2003
Skills
- Customer Service
- Call Center
- CSR
- Customer Support
- Dispatch
- Dispatching
- Logistics
- Inventory Control
- Supply Chain
- Microsoft Excel
- Warehouse Management
- Cold Calling
- Operations Management
- Management
- Microsoft Word
- Problem-Solving
- Team Leadership
Willing To Relocate
Long Island, NY
Timeline
Operations Manager
Casella Waste Systems
2023.08 - Current
Operations Supervisor
GFL Environmental
2021.09 - 2023.08
Dispatcher
GFL Environmental- Formally County Waste of Pennsylvania
2020.05 - 2021.09
Customer Service Representative
County Waste of Pennsylvania
2019.01 - 2020.05
Freight Supervisor
UPS
2016.03 - 2018.12
Regents Diploma -
Longwood High School