Brian Allwein
Lititz
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
29
29
years of professional experience
Work History
Customer Service Account Representative
AFP - Advanced Food Products LLC
New Holland
05.2024 - Current
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Supported sales team members to drive growth and development.
- Provided exceptional customer service to ensure customer satisfaction.
- Utilized problem-solving skills to address complaints effectively.
Medical Equipment Technician
AdaptHealth
Harrisburg
06.1996 - 05.2024
- Assisted with inventory management of parts and supplies related to medical equipment.
- Provided technical support to customers in the use of cpap medical equipment, helping them succeed and improve their lives, improving compliance levels
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Retail Customer Service Associate
Boscov's Department Store
Lancaster
10.2017 - 02.2022
- Performed cash register operations including opening and closing procedures and stock department shelves.
- Handled customer inquiries, complaints, and returns courteously and promptly.
Education
Bachelor of Arts - Economics
Millersville University of Pennsylvania
Millersville, PA05-1985
Skills
- Customer service
- Order processing
- Complaint resolution
- Sales support
- Verbal and written communication
- Microsoft Office Suite
- Time management
- Problem solving
- Effective communication
- Follow-up practices
Timeline
Customer Service Account Representative
AFP - Advanced Food Products LLC
05.2024 - Current
Retail Customer Service Associate
Boscov's Department Store
10.2017 - 02.2022
Medical Equipment Technician
AdaptHealth
06.1996 - 05.2024
Bachelor of Arts - Economics
Millersville University of Pennsylvania
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