BRIAN ANTONIO CABALLERO LEIRA

• Self-employed with my Computer’s Business

Audits Department (Back Office)

• Responsible for reviewing customer accounts that request cash-outs, ensuring compliance with all casino rules and regulations.
• Conducted detailed investigations into customer activity to verify adherence to terms and conditions before approving any withdrawals.
• Ensured accuracy and integrity in processing transactions by thoroughly examining account history and ensuring all guidelines were followed.

• Customer Service at Alorica working in projects like BBY and ADT
• In best buy I work in two different departments:
• 1. Primary Support: Provided customer support by assisting clients with order status inquiries, locating their orders, and offering basic guidance. Focused on delivering clear and concise assistance to ensure customer satisfaction.
• 2. Geek Squad Technician: Provided technical troubleshooting and customer support for a wide range of electronic products. Assisted customers with setup, installation, and usage of devices such as laptops, computers, and televisions. Helped schedule on-site appointments with technicians and offered practical solutions to ensure seamless product functionality.