Brian Cannon
Brookhaven
Summary
Dynamic Overnight Manager with proven success at Wawa Food Markets, excelling in sales strategies and team leadership. Expert in conflict resolution and staff training, fostering a motivated workforce that enhances customer satisfaction. Recognized for optimizing revenue through effective inventory management and exceptional guest relations, ensuring a seamless operational flow.
Overview
6
6
years of professional experience
Work History
Overnight Manager
Wawa Food Markets
04.2021 - 10.2024
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Demonstrating skills in exceptional customer service, relationship building, effective communication, and team supervision
- Facilitating flawless execution of flow between the associate, the customer, and their orders
- Demonstrating a working knowledge of store equipment and ensuring facility and store conditions meet established standards
Overnight Manager
Giant Food Stores
04.2020 - 02.2022
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
Cook
IHOP
01.2019 - 04.2020
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
GED -
East High School
West Chester, PANo Degree - Business Management
Delaware Community College
Downingtown, PA06-2016
Skills
- Sales strategies
- Strong leadership
- Employee relations
- Policy enforcement
- Staffing management
- Customer service
- Multi-department management
- Conflict resolution
- Team performance monitoring
- Inventory monitoring
- Time management expertise
- Complaint handling
- Staff training experience
- Delegation proficiency
- Delivery overseeing
- Vendor relations
- People management
- Sales strategy development
- Shelf restocking
- Sales leadership
- Guest relations
- Marketing
- Revenue optimization
- Property maintenance
- Security awareness
- Assignment delegation
- Staff training and development
- Merchandise unloading
- Merchandise stocking oversight
- Customer assistance
- Employee engagement
- Sales support
- Conflict mediation
- Staff management
- Quality assurance
- Communications support
- Conflict management
- Team development
- Problem-solving
- Teamwork and collaboration
- Team building
- Quality controls
- Continuous improvement
- Decisive Decision-making
- Client retention
- Support services
- Clear communication
- Time management
- Strategic planning
- Safety procedures
- Regulatory compliance
- Decision-making
- Task delegation
- Inventory management
- Policy and procedure development
Accomplishments
- Collaborated with team of four in the development of sales strategies..
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product.
- Achieved inventory excellence by completing counts and documentation in accordance with company policy and procedures with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Overnight Manager
Wawa Food Markets
04.2021 - 10.2024
Overnight Manager
Giant Food Stores
04.2020 - 02.2022
Cook
IHOP
01.2019 - 04.2020
GED -
East High School
No Degree - Business Management
Delaware Community College
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