Brian Collins

Responsible for evaluating mortgage applications, analyzing risks, and ensuring compliance with lending guidelines. I utilize effective communication skills and attention to detail to review and underwrite mortgage applications, maintaining accuracy throughout the process. I also identify possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.

Managed and organized mortgage loan documentation, communicated with clients to gather necessary information, and facilitated the loan processing and approval process. I ensured the accuracy and completeness of all documentation, and collaborated with underwriters to expedite the loan approval process.

Provided administrative support to the mortgage department, including organizing and maintaining loan files, scheduling appointments, and assisting with customer inquiries. I also collaborated with the loan processing and loan officer teams to ensure smooth and efficient operations.

Reconciled account discrepancies and applied appropriate corrective actions while educating customers on bank policies and procedures. I also provided excellent customer service and resolving customer issues, resulting in high ratings on customer satisfaction surveys.