Brian Duffin
Philadelphia
Summary
Dedicated laborer with experience at Puro Tec, skilled in heavy lifting and maintaining safety awareness. Demonstrated attention to detail and a strong willingness to learn, contributing to improved worksite efficiency and successful project completions. Proven ability to adapt to changing priorities while promoting teamwork and a positive work environment.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
6
6
years of professional experience
Work History
Laborer
Puro Tec
03.2021 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Managed safe and efficient use of tools and equipment on construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Mixed and poured concrete for variety of projects.
- Helped with erecting scaffolding and ladders.
- Worked on sites, installing roofs and other exterior components.
- Helped with door and window installations.
Front Desk/cashier
New London Pizza
06.2019 - 10.2020
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Assisted in resolving customer complaints and concerns, ensuring a high level of satisfaction.
- Handled phone inquiries professionally, providing prompt assistance
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
- Contributed toward maintaining a positive work environment by supporting colleagues and assisting with cross-training tasks.
- Maintained confidentiality when managing sensitive information related to customer orders or billing details, adhering strictly to data privacy guidelines.
- Maintained a clean, organized, and welcoming front desk area to create a positive first impression for customers.
- Processed transactions accurately, minimizing errors and discrepancies in daily cash reconciliations.
- Conducted inventory checks of front desk supplies regularly, replenishing items as needed to maintain smooth operation of the reception area.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Greeted customers at front desk and engaged in pleasant conversations while managing their food orders.
- Trained new staff members in customer service techniques and order taking.
Education
HS Dipolma -
Maritime Academy Charter High School
Philadelphia, PA06.2024
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Time management
- Customer satisfaction
- Patience and composure
- Cash handling
- Customer complaint resolution
- Cash management
- Customer focus
- Payment processing
- Cash handling expertise
- Refund handling
- Payment collection
- Drawer management
Timeline
Laborer
Puro Tec
03.2021 - Current
Front Desk/cashier
New London Pizza
06.2019 - 10.2020
HS Dipolma -
Maritime Academy Charter High School
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