Brian Kenner
Philadelphia
Summary
Experienced manager who excels at relationship building. knowledgeable in providing friendly, thorough customer service to clients, families and professionals. Skilled at problem solving conflict resolution and able to help encourage teamwork. Able to network with public organizations and businesses to create successful partnerships. Adept at handling confidential and/or sensitive information.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Ashley Furniture Homestore
Langhorne
2025.07 - Current
- Managed daily store operations to enhance customer service and drive satisfaction.
- Trained and mentored staff on product knowledge and effective sales techniques.
- Resolved customer complaints, ensuring positive interactions and satisfaction at all times.
- Conducted staff performance evaluations to identify development opportunities and support employee growth.
- Oversaw inventory management to maintain optimal stock levels and minimize loss.
- Analyzed sales data to identify trends and adjust store strategies accordingly.
- Recruited, trained, and supervised new employees to enhance team capabilities.
- Prepared monthly reports on sales figures, expenses, and profits to inform strategic decision-making.
Owner/Operator
KennerGroupllc
Philadelphia
2024.04 - Current
- Managed daily operations to ensure timely and effective client services.
- Oversaw staff scheduling and coordinated team activities to enhance operational efficiency.
- Developed and executed marketing strategies to enhance brand visibility.
- Supervised inventory management and procurement processes to maintain adequate supply levels.
- Trained new employees on company policies and operational procedures.
- Resolved customer complaints promptly to maintain positive business reputation.
- Ensured compliance with local laws and regulations governing business operations.
- Monitored financial performance weekly to uphold fiscal responsibility.
General Manager
Aarons' Sales and Lease
Philadelphia
2006.10 - 2024.03
- Trained and developed new associates on POS system and key sales tactics
- Developed promotional marketing strategy and collaborated with apartment leasing agents to drive store growth
- Achieved a score of 98% or better on corporate and franchise compliance audits to ensure adherence to company standards.
- Conducted store inventories once per week
- Ensured published hours of store operations are met
- Kept records of collection and status of accounts
- Reported financial measures and transactions
- Planned and organized to meet or exceed forecasted financial goals
- Prepared repossession proceedings or merchandise
- Cultivated repeat business by delivering exceptional customer service, fostering strong customer relationships
- Assured all returned merchandise is certified
- Ensured adequate availability of merchandise at all times
- Reconciled inventories weekly to safeguard store assets and maintain accurate stock levels
- Performed routine service calls and product exchanges (per first up system)
- Ensured that all company vehicles are maintained within safe operating standards.
Education
High school diploma -
Strawberry Mansion High School
06.2003
Skills
- POS systems
- Customer service
- Inventory management
- Revenue generation
- Operations management
- Vendor negotiation
- Property management
- Office administration
- Team leadership
- Staff training
- Multitasking and organizational skills
- Problem solving
- Communication skills
Certification
DOT Certification
Accomplishments
- Awarded store of the month for 6 consecutive month every year.
Timeline
Store Manager
Ashley Furniture Homestore
2025.07 - Current
Owner/Operator
KennerGroupllc
2024.04 - Current
General Manager
Aarons' Sales and Lease
2006.10 - 2024.03
High school diploma -
Strawberry Mansion High School